Dresslily - Wrong items recieved

34 of 1420 Dresslily reviews

I ordered 2 items from Dress Lily and when I received the items they were not the correct items I ordered.I wrote to them explaining what I ordered and even sent photos of the items I ordered.

The only thing they did was send me a invoice that had the incorrect items on it. I then again sent photos and got a all I got was the same response.

We had a few back and forth emails then I got a were are sorry and a coupon for coupon for 15 percent off my next order.Needless to say there won't be a next order.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Advertised vs Delivered
Price Affordability
Value for money
Diversity of Products or Services
Delivery Service
Product or Service Quality

Reason of review:
Order processing issue
Preferred solution:
Deliver product or service ordered
Monetary loss:
Review category
Footwear and Clothing
review #953591 by

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34 of 1420 Dresslily reviews
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Nov 21 #1243660

Dear customer,
Thank you for your important feedback.
We are really sorry that you did not receive the item you placed.
Could you please contact us with your order number and your email address with the title of”question from pissedconsumer”in this link:https://support.dresslily.com/faq/index/index?st=1.
We are really sorry for any inconvenience.
Dresslily Customer Support Team

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