84 Waller Ave, White Plains, NY 10605, USA
1 comment

Order Number: LB1810291234134629

Order time Oct 29,2018 12:34:12 PM

It says the M3 plus bracelet on the product sales page. But the incoming product is a wristband called M3.

When I explained the situation to the customer service unit, they produced a solution by making a refund. Thank you. I hope they correct the explanations on the sales page. As regards the wristband; There are several problems with this wristband that make it not worth the price paid.

The wristband sometimes shows the messages coming from the phone, calls, and sometimes does not. Without a working app, there is no way to sync the watch with the time on the phone, which is the only way to set the time on the watch. Even if you can get the app to work, there is another serious problem with the watch, the screen is unreadable outdoors even on a cloudy day or in the shade.

Despite the problems with this phone, Dresslily customer service was excellent and the purchase was refunded promptly with no hassles. I can't recommend the watch, but have only the highest praise for Dresslily.

Product or Service Mentioned: Dresslily Customer Care.

Reason of review: Good customer service.

DressLily Pros: Response you gave me, Right attitude.

  • wrong product
  • The Right Attitude
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Dear Hatice, Thank you for your message. LB1810291234134629 We have completed your refund of 3.75USD on Dec 22.

Please allow 7 to 14 working days for the transaction to appear in your credit card account. This delay depends entirely on your credit card and its intermediaries. Thank you for patience and understanding. Please wait patiently for your refund to appear in your account.If you have any questions kindly contact your bank directly for further information.

DressLily has no control over the refund time. Best regards, DressLily Customer Service http://www.dresslily.com/

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