I ordered 2 coast for my 15 y/o daughter for Christmas.She is 5'3" and 115lbs.
She normally wears a size 4 to 6. I ordered a large so she would have room for sweaters. I ordered these coats in November so they would arrive by Christmas. The first coat came on December 30.
It was so small it wouldn't fit an 8 y/o. It was also incredibly flimsy, poorly constructed and not at all what was pictured online. I contacted customer service. They will not refund my money and will not allow me to get the appropriate size.
They wanted me to take 23 pictures in high resolution, which I did, to prove the sizing on the coat was wrong. Even with that, they would not refund my money. They will give me $3 credit with them. I then received the other coat.
It was supposed to be large, leather, and fur. It was so small it didn't fit my 6 y/o niece. It was also the type of material used on carnival stuffed animals. I contacted customer service for the 13th time.
This time they stated I would have to pay for postage of the coats back to China, which costs $122, and even then they would not refund my money, they would only give me $6 in store credit.. I also paid by check which they didn't process for 4 weeks which caused my checking account to bounce checks which cost me $126 in service processing charges.
No words can describe the anger I feel towards Dresslily.They are the worst business I have ever dealt with.
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- Total scam start to finish
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- Product or service
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- Footwear and Clothing
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