Dresslily - Worst quality and customer support ever!

804 of 1559 Dresslily reviews

I order online frequently but have never encountered a company as bad as DressLily!I purchased a shirt from Dresslily.

The "quality" was laughable - it was complete trash! No hems just ragged strings, inches off when buttoned at the neck, oil spots... I tried repeated to go through their customer service process. Submitted all info along with pictures and only ever received a thanks - here's a ticket number.

Try to check on the number and it has "expired".

Go through process again and again with same results.It's not about the money, but be advised that you will NEVER get a refund no matter what *** they ship:)

This review is a subjective opinion of a user.
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More Review Details

Value for money
Exchange, Refund and Cancellation Policy

  • What I liked
      No items
  • What I disliked
    • No contact phone number
    • Defective products
    • Poor quality

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
Product or service
Long Sleeve T-Shirt
Review category
Footwear and Clothing
review #759366

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804 of 1559 Dresslily reviews

May 31, 2016 #1166716 Shenzhen, Guangdong, China

Dear customer,
Thank you for notifying us of your complaint.
We are deeply sorry about this inconvenience. We will do our best to help you.
I am sorry to tell you that we can not find your order.
Therefore, please connect with us by private message with your order number and stating your issue.
Here is link: http://support.dresslily.com/ We look forward to serving you in the best way possible. Thank you for your time.

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