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Dresslily.com is the worst ever online shopping service.Horrible customer service.

Items do not match with the online pictures. Awful quality. While buying it showed it would took 10-12 days to reach and it took more than 20 days. Now I do not need most of the items and wanted to return the items, and get my refund.

But could not contact anyone. I submitted two requests and no one got back to me. I checked the live chat and none was available for an entire 24 hours span. There is no way I can contact anyone from the customer service and explain.

This was my only way to share my thoughts and writing reviews. I would strongly discourage anyone to buy anything from here, and beware of this service!. All my money is wasted. I cannot get that back, but at least I can help others not to make the same mistake.

I so regret that I did not check the reviews online before placing the orders.

The pictures of the items look so terrific that I could not resist myself.I hate it now.

This person wrote the review because of poor customer service of dresslily online order from Dresslily. Reviewer claimed that he or she lost $45 and wants Dresslily to issue a full refund.

The most disappointing in user's experience was no contact ph number and i did not like. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Brandeely
#1231158

Dear customer,

We are sorry to hear you've had difficulties to reach us.

Our customer service is available 24/7 on the livechat and via the tickets.

We reply to all tickets within 24 hours.

Dresslily offers a 30 days warranty to return the products to us for a refund or exchange.

Please kindly send me a private message stating your order number or your email address with the title of “question from pissedconsumer”.

Here is link: https://support.dresslily.com/faq/index/index?st=1 We will try our best to help you after we have checked the detail information.

Thank you for your continued patience and kind understanding.Yours Sincerely Dresslily Customer Service

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