126 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.7

It took almost 2 weeks to browse all of the nice beautiful items here on Dresslily so, I ordered close to $300 worth of items however once I received the items there were only 2 items that arrived which were what I actually ordered but was not satisfied with the material or the style of the items which, looked totally different in the picture on-line. Several of the other items that arrived were some random pieces that I know I would never and did not order!

So I contacted customer service relative to the confusion of the messed up order and was told to complete a form they emailed to me and a decision would be made after they reviewed my concerns. After the review I received instructions to donate the items and a credit of $25.00 would be returned to my account.

(Wow a whole $25.00 verses $300!!!) However the day after I received these instructions I then received another email from DL informing me these items were approved to be returned to the company but the previous day I was instructed to donate the items which I did! So with all of this said I am a very dissatisfied customer and felt the need to vent this horrible expensive experience and although DL has some awesome fashionable items for viewing on-line I will never order from DL again and continue to share this expensive journey with family and friends and any person who inquires about DL.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $260.

Preferred solution: Let the company propose a solution.

DressLily Cons: Items that i received.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Dear Customer,We are sorry that you were not satisfied with your order.Dresslily provides very accurate product descriptions on all of our product pages.Would you mind messaging us your VALID order number?We will offer you a solution via the ticket center.Many thanks,Dresslily Customer Support Team

DressLily Reviews

  1. 1053 reviews
  2. 374 reviews
  3. 137 reviews
  4. 86 reviews
  5. 153 reviews
DressLily reviews