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I bought a top through DressLily. After 2 months waiting for it I emailed and asked where it was.

The customer service basically told me that it was shipped to me on this date and if I didn't receive it I should check with my post office. I did and they did not have it and I wrote the customer service back and told them so. They wrote back and told me that because I didn't buy insurance when I bought the item I was out of luck. The did NOTHING to help me see where my package was and then told me the would reimburse me half the money I paid, but for in store credit only.

This company puts out these great deals and then takes your money and does not give you your item.

They must think I'm nuts to take their credit and purchase from them again. Stay as far away from them as possible.

Reason of review: Poor customer service.

Monetary Loss: $15.

Preferred solution: Deliver product or service ordered.

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Guest

I had exactly the same experience. Still trying to figure out the best approach to the issue.

Guest

I just had the same problem and have now received my full payment back into my account. Hope this helps you get your full refund!

Here is the email I sent:

This order was my first with DressLily and will be my last.

I don't recall seeing anything stressing the purchase of insurance.

If I saw the insurance clause, I would have definitely not placed an order.

Why would I want a refund to my wallet when I don't know if I will ever receive anything I order from your company?

As a one time courtesy, I would like to receive a full refund to my original payment account.

If you are unable to comply, please forward my response to the next level of review. Regards.

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