I saw an ad for this website on facebook & a great looking white coat for cheap. It seemed too good to be true (free shipping & all) but I decided to give it a try. After paying for a tracking number the tracking website & courier were sketching. Package arrived 3 weeks later & my first impression was it was a really light package for a what I thought to be winter coat.
It is laughable how terrible the quality & size were- button holes too small, coat too big (I ordered small). Buttons loosely stitched. No tags to indicate newness or sizing .Tulle was detachable & ripped. Material is super thin, like felt. The weight indicated online did not match the weight of the package. Coat looked nothing like the pictures online - they must have photoshopped it or worn a different coat.
Submitting a "ticket" to customer service requesting a refund only exacerbated the order. They finally responded 14 days later asking for pictures I had already attached. In the end, they gave no justifications for the mishaps I pointed out and suggested a $5 refund (~14% of the entire purchase price) see for yourself
I tried to post a bad rating on the item on their website but of course the moderator filters & only posts the good ones (which I fell for in the beginning & suspect to be fake)
Please do not buy from this website, if something looks too good to be true it is.
Product or Service Mentioned: Dresslily Coat.
Reason of review: Bad quality.
Monetary Loss: $32.
Preferred solution: Full refund.
DressLily Cons: Horrible customer service, Stole my money, Return policy sizes of clothes, Quality of item, False advertising.