I saw an ad for this website on facebook & a great looking white coat for cheap. It seemed too good to be true (free shipping & all) but I decided to give it a try. After paying for a tracking number the tracking website & courier were sketching. Package arrived 3 weeks later & my first impression was it was a really light package for a what I thought to be winter coat.
It is laughable how terrible the quality & size were- button holes too small, coat too big (I ordered small). Buttons loosely stitched. No tags to indicate newness or sizing .Tulle was detachable & ripped. Material is super thin, like felt. The weight indicated online did not match the weight of the package. Coat looked nothing like the pictures online - they must have photoshopped it or worn a different coat.
Submitting a "ticket" to customer service requesting a refund only exacerbated the order. They finally responded 14 days later asking for pictures I had already attached. In the end, they gave no justifications for the mishaps I pointed out and suggested a $5 refund (~14% of the entire purchase price) see for yourself
I tried to post a bad rating on the item on their website but of course the moderator filters & only posts the good ones (which I fell for in the beginning & suspect to be fake)
Please do not buy from this website, if something looks too good to be true it is.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Product or Service Quality|
What I liked
What I disliked
- Horrible customer service
- Stole my money
- Return policy sizes of clothes
- Quality of item
- False advertising
- Reason of review:
- Bad quality
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Footwear and Clothing
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