Dresslily - Terrible quality & service.

I saw an ad for this website on facebook & a great looking white coat for cheap. It seemed too good to be true (free shipping & all) but I decided to give it a try. After paying for a tracking number the tracking website & courier were sketching. Package arrived 3 weeks later & my first impression was it was a really light package for a what I thought to be winter coat.

It is laughable how terrible the quality & size were- button holes too small, coat too big (I ordered small). Buttons loosely stitched. No tags to indicate newness or sizing .Tulle was detachable & ripped. Material is super thin, like felt. The weight indicated online did not match the weight of the package. Coat looked nothing like the pictures online - they must have photoshopped it or worn a different coat.

Submitting a "ticket" to customer service requesting a refund only exacerbated the order. They finally responded 14 days later asking for pictures I had already attached. In the end, they gave no justifications for the mishaps I pointed out and suggested a $5 refund (~14% of the entire purchase price) see for yourself

I tried to post a bad rating on the item on their website but of course the moderator filters & only posts the good ones (which I fell for in the beginning & suspect to be fake)

Please do not buy from this website, if something looks too good to be true it is.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Delivery Service
Product or Service Quality
Customer service

  • What I liked
      No items
  • What I disliked
    • Horrible customer service
    • Stole my money
    • Return policy sizes of clothes
    • Quality of item
    • False advertising

Reason of review:
Bad quality
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Footwear and Clothing
review #580626

Author wants to be contacted by the company. Learn more

Had an experience with Dresslily? Submit review ›
Helpful? 38 Yes 38 2 No 2
Had the same issue 27 Yes 27
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Mar 12 #1126040


1 0 Reply

Jan 08 #1091281

ah meat b8ter.... you find nothing more hot on the internet than this picture. wow... there is so much better stuff out there. give ur meat a yank for meh.

0 3 Reply

Jan 08 #1091279 Fishers, Indiana

replying to those who got upset about someone here who said this person was an *** for expecting good quality out of this, I agree. Yes people look for deals but there's a reason why some people don't have a lot of cash. *** is as *** does. I have $ because I save it, I don't waste it on ***, and those brain cells also mean I sell skills in the workplace for good $. So don't use the excuse you got screwed since you're poor. Grow a brain and you'll find you're not so poor. It's kind of like elderly people getting ripped off easily by people calling selling stuff.

2 3 Reply

Jan 08 #1091275 Fishers, Indiana

it's another sweat shop in China I see from your documentation. They probably have zero to lose by scamming Americans. I've seen the ads too and already thought it would be a scam. The picture you have from the ad is probably a $1,000 coat.

0 1 Reply

Dec 15, 2015 #1079114

I AGREE COMPLETELY!!! I ordered just one item (a sweatshirt) and it took one month to actually "process" the order and then another entire month to ship it out. So over 2 MONTHS to get my item. And during that time they just gave me the run around. Once I did recieve the sweatshirt it is not exactly as pictured on the website and I read that they run small so I ordered an XL which ended up fitting more like a medium. TERRIBLE QUALITY!!! think twice or even three times before ordering! Hopefully you will decide to spare yourself! Ugggghhhh so annoying!

0 0 Reply

Dec 07, 2015 #1075430 Casa Grande, Arizona

That first picture looks like a pic of a doll in a doll house! Seriously!

0 0 Reply

Dec 02, 2015 #1072551

the photos tell all. un fing believable

0 0 Reply

Nov 18, 2015 #1065905

Really, you're surprised? I suppose there are enough morons out there who think it's reasonable to expect a well-made high quality coat from a company with excellent customer service...for under fifty bucks. Perhaps if you reinvested all the time you'll spend whining online about these purchases into REAL quality garments, you'd have better luck. But people like you are only motivated by what's CHEAP.

4 21 Reply

Dec 01, 2015 #1072442

Ah shut up. You sound more miserable. You invested time in replying to a complaint that has 0 to do with you. I can admit I'm doing the same, now get off your high horse and *** off.

10 2 Reply

Aug 23 #1202612 Basildon, Essex

Hahahaha, too right....high five. X

0 0 Reply

Dec 07, 2015 #1075398

WOW NASTY! Did you have to so rude? Sorry not everyone has buckets of money. Some people look for deals. Wonderful you are so blessed to have a money tree in your back yard.

7 1 Reply

Dec 13, 2015 #1078171

Please guys watch The True Cost. While i hate the rude comments i see on here, you are paying for the very worst cheap labor. Think how peed off you are at receiving these goods, now think of the people who make those goods for you, risking their health surrounded by dangerous chemicals in dangerous factories, for maybe only $3 a day. Buy ethical.

2 1 Reply

Dec 15, 2015 #1078833

These people don't care about that at all... they're motivated by materialism fed at the cheapest cost.

0 4

Apr 28, 2015 #977795

Dresslily strikes again! That really is awful, I feel so badly for you. I actually laughed at first, looking at the two pictures side by side, not because I think your predicament is funny but because that is the most pitiful "coat" I have ever seen!! I'm sorry you went through this.

9 0 Reply

Apr 06, 2015 #968766

guess you've never bought chinese bootleg *** before. welcome to reality.
that looks like $3 quality to me.

3 0 Reply

Apr 04, 2015 #967736 Lenoir, North Carolina

My daughter called and asked for this exact coat for Christmas . I ordered it and it arrived in time but the package was so light I thought a shirt was in there thank god I ordered a large size because the sizing was way off . My daughter is small and their large was an exxxxxxtra small

2 0 Reply

Mar 13, 2015 #958007

Oh honey - a horrible experience but that photo of you in the actual dress is priceless!!!

14 0 Reply

Feb 21, 2015 #949045

What a nightmare!!! That coat is not worth $3. Wow.

2 0 Reply

Feb 21, 2015 #949048

This is my comment ^^^ too and i meant to add that i had the same experience with another Asian company selling dresses AKA pillow cases (what they looked like) and i was livid. Absolutely mad. What a rip off they are.

2 0 Reply

1-20 of 29 comments

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Dresslily. However, many companies do monitor reviews on our site.

You were reading a complaint about Dresslily.
Filing a new complaint about