Dresslily - Terrible quality & service.
I saw an ad for this website on facebook & a great looking white coat for cheap. It seemed too good to be true (free shipping & all) but I decided to give it a try. After paying for a tracking number the tracking website & courier were sketching. Package arrived 3 weeks later & my first impression was it was a really light package for a what I thought to be winter coat.
It is laughable how terrible the quality & size were- button holes too small, coat too big (I ordered small). Buttons loosely stitched. No tags to indicate newness or sizing .Tulle was detachable & ripped. Material is super thin, like felt. The weight indicated online did not match the weight of the package. Coat looked nothing like the pictures online - they must have photoshopped it or worn a different coat.
Submitting a "ticket" to customer service requesting a refund only exacerbated the order. They finally responded 14 days later asking for pictures I had already attached. In the end, they gave no justifications for the mishaps I pointed out and suggested a $5 refund (~14% of the entire purchase price) see for yourself
I tried to post a bad rating on the item on their website but of course the moderator filters & only posts the good ones (which I fell for in the beginning & suspect to be fake)
Please do not buy from this website, if something looks too good to be true it is.
This person wrote the review because of bad quality of dresslily coat from Dresslily and attached photo s. Reviewer claimed that he or she lost $32 and wants Dresslily to issue a full refund.
The most disappointing in user's experience was awful customer service, stole money, return policy and garbage quality of item. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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