DressLily - Terrible customer service!!
I received some clothing and immediately asked how to return since the address on the package is China??? I did not like the pattern after all.
I never even opened the package. I have heard nothing from them and it is 2 weeks later. My time to return the items is slowly running out. This is my first time ordering and my last!!
There also was no invoice in the package so I was concerned that by sending it back (once I find out where to send it) I won't get credit for the items.
This is such bad customer service. I have never had to deal with anything like this ever!!!
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Full refund.
DressLily Cons: Way my return is being handled.
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Dear Customer,
We are sorry that our items and service did not meet your expectation.
Could you please contact us with your order number and your email address with the title ofโquestion from pissedconsumerโin this link:https://support.dresslily.com/faq/index/index?st=1.
We look forward to your reply,
Dresslily Customer Support Team