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If you are one of the lucky few, you made your purchase through PayPal, this wioll explain to you how to get your money back.

I order 3 shirts off of Dress Lily. I swim in XL shirts and some Larges, so I ordered large sizes and their one size only. My thought was, if they are too big, it was not the end of the world. They will still be able to be worn and maybe shrink with washing. What I received was the exact opposite. The clothes were too small. I would need to order a 4xl from them and that is still iffy. There clothes are just not cut for adults. The shoulders with on one of the shirts was 2inches farther apart that my (excuse me) nipples. No one has shoulders that narrow. I could only get it a few inches past my elbow. Never in a million years would it have been able to go over my head. It simply just isn't wide enough. This same shirt had stains and a weird odor. There were threads also coming loose, as well. The conclusion I drew, after reading their return policy on ill fitting clothing, is that they force you to send the clothes back for a partial refund and then send them off to the next poor victim. Typically, online clothing purchases are not stained and this is a complaint they must get a lot. If you read their return policies, they have sizing issues, not as described, poor quality, and stains as there main issues. Another shirt I got, I pulled out and didn't even try to put it on. It was smaller than an XS shirt from Kohl's juniors' section. The other shirt, didn't cover half of my stomach. All were very transparent. By that I mean, we all have some see through articles in our closets, but not like this. I could make out every stretch mark (being honest, most of us have them) and even the freckle by my belly button was very distinct through the shirt.

Now, for a partial refund they require you submit a claim in 7 days. I could not do so. I tried on 2 different computers and an iPhone and every one gave me error messages the second I hit submit. They have an email address listed for "not as described" returns. I emailed them with my complaint and informed them of the error messages. I included all asked for information and said this was me trying to file a complaint. They emailed me back in a few hours with an automated message telling me to fill out that same form that gave me error messages with a link. I tried again to humor them to no avail. Now, to even get a refund for size issues, you only get a partial refund and you pay shipping. BUYER BEWARE- I paid $37.96 they offered my $9 back. Shipping cost is $7 so my refund would have been $2 after all was said and done. They do this to many people. They make a profit off improperly sized merchandise.

I contacted Paypal to file a dispute. They were pleased to here I received my items and the seller was failing to address my complaints. They immediately escalated my dispute to a claim. In a claim, they act as the mediator. Within minutes of having a claim filed, Dress Lily contacted me. They requested I go through them for the claim and sent me their own claim number. It was as if they waited to give me my refund until they were being forced to. They requested I cancel my claim through Paypal. IF YOU CANCEL A CLAIM THROUGH PAYPAL IT CAN NEVER BE REOPENED. DO NOT DO THIS. If you do your research, you will find this company often does this. They get their customers to cancel the dispute and then stop following through. The customer never gets a refund. You must respond to Paypal's emails during an investigation, you no longer need to speak directly with the seller. Therefore, I ignored their ridiculous request. After all, I was determined to get a FULL refund, not a partial as I felt completely scammed. It is one thing to purchase the wrong size on your own error but this wasn't my error. Paypal gives the seller 11 days to respond to the claim. On day 6 of mine, they finally responded. They offered me the partial refund of $9 with the return of the merchandise. I called Paypal to reject. REJECTING DOES NOT MEAN YOU WILL NOT GET A REFUND. It simply meant that Paypal would make the final decision. I sent in my photos of the shirts to Paypal. I did so by emailing them to service@paypal.com. Paypal sent me an email within a day that they were refunding me my money in FULL.

BUYER BEWARE---- This company is a complete scam. If you pay close attention, you will even notice their email address and the person on their PayPal account's name changes. When I paid them, the name was Li P. It is now IVAN. I have informed PayPal of this. If they have enough complaints on one account, the account gets banned. Because this company gets so many complaints, they keep opening new accounts.

DO NOT BUY FROM THIS COMPANY. THERE ARE A FEW PEOPLE THAT DO GET WHAT THEY ORDERED WITH NO COMPLAINTS. HOWEVER, MORE OFTEN YOU GET RESULTS LIKE MINE. THIS COMPANY IS BASED OUT OF A DIFFERENT COUNTRY AND I BELIEVE THE BETTER BUSINESS BUREAU CANNOT DO ANYTHING ABOUT IT. THE COMPANY FINDS IN-STYLE CLOTHES AND REPLICATES THEM WITH CHEAP MATERIAL. THERE ARE MANY EBAY ACCOUNTS THAT DO THE SAME. THEY CLAIM ALL OF THERE STUFF IS 100% AUTHENTIC. IT IS NOT. WHEN I SHOPPED, THEY HAD A PICTURE OF SNOOKII FROM JERSEY SHORE WEARING A SHIRT. THE CLOTHES ARE WORTH $3 OR LESS AND MOST PEOPLE CANNOT FIT WHAT THEY RECEIVE. DO NOT BUY FROM THEM. IT SEEMS LIKE A GOOD DEAL BUT ITS REALLY JUST A HASSLE AND A WASTE OF YOUR TIME.

ALL THE GOOD REVIEWS COME FROM THE COMPANY ITSELF! THEY ALL COME FROM THE SAME IP ADDRESS. USING A LITTLE COMMON SENSE HERE- THEY SAY THE COMPANY IS GREAT AND HAS AWESOME CUSTOMER SERVICE. THEY ORDER 3 SHIRTS AND THEY WERE PERFECT!! HOW DO THEY KNOW THE CUSTOMER SERVICE IS GREAT IF THE ITEMS WERE PERFECT??? THEY ARE THE CUSTOMER SERVICE TEAM! DO NOT FALL FOR THEIR ANTICS. THEY COPY AND PASTE REPLIES EVERYWHERE. GIVE MY REVIEW A LITTLE TIME AND YOU WILL SEE THE MOST GENERIC OF GENERIC RESPONSES TO MY REVIEW. JUST LIKE I GOT FROM MY COMPLAINTS AND EMAILS AND YOU AND EVERYONE ELSE WILL AND HAS RECEIVED

This person wrote the review because of "scam" of dresslily shirt from Dresslily. Reviewer claimed that he or she wants Dresslily to "have them shut down".

The most disappointing in user's experience was fake advertisement, return policy, unprofessional behavior and garbage quality of item. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Dresslily for you to read. This information may help you with your purchase decision.

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Anonymous
#1501246

I am in the works of doing this myself. All the clothes are too big.

As a big girl, it is already hard to find clothes that fit that look and feel nice! Dresslilys shipping was quick however the quality of products and sizes are ridiculous. I sent a dispute ticket in just now. Hopefully they respond soon.

I have a feeling they are going to offer partial refund, however I spend $100 and stupid me ordered some more items for $150. So I have $250 on the line!!

I'm hoping PayPal helps a girl out.Clothes from DL are also very sheer and flappy fitting. Fingers crossed!!

Anonymous
#1501006

I am going through the same thing. All the items are you small.

I am trying to return the items, but the address is cut off the package. I emailed them for a return ticket it was not included in the package.

As of today I have not received the return ticket. I have their email stating they would send it.

Anonymous
#1499200

I can't believe they will not give me an address to return something I have tried everything So I will be doing what they want giving it away. I will report to anyone listing about their service BBB, facebook etc. The whole world should know Mary Foster

Anonymous
#1485678

Ppl purchased some shirts and I'm a size 3 - 5x, depending on how the shirt is made. I received my items and they were the sizes for a small child with the 5x sewn in the collar.

Now, what child wears a 5x. I was shocked to see these little shirts arrive at my house. I am totally dissatisfied. They are nice shirts and the material is ok, but the size is way off.

I know the people in China are smaller, but do they know about American sizings? I'm catching trying to get a refund. I might have to take a lost on this one. I will never purchase from them again and I will notify all my family friends and strangers to never order from this company.

What a waste. It actually seems that anything come out of China is a rip off or scam. Nothing that we buy from them has no quality or value. You never get what you paid for.

And they hate to give refunds, so that tells me, they only sell to get your money, no customer satisfaction.

Rip-off artists. This company needs to be Banned for life.....

Anonymous
#1473961

I just received an email from this company saying I bought something. The mailing address is to someone in FL.

I was going to use the “if this wasn’t you, use this PayPal link” to get my money back, but something about it was off.

I went to my PayPal account and nothing was bought. Really confused here.

Anonymous
#1463253

I have a terrbile time returning my several products back to Dresslily and have concluded that I will no longer buy from them, will not recommend them and will report their poor return policy to the BBB. Thank you for your comments because I completely agree that returning something for your hard earn money should not be that difficult.

Anonymous
#1444664

Dresslily sent me two pairs of jeans completely the wrong size... I arranged the return, which cost £11, my expense, by special delivery, and the order had cost me £57.12.

So that was a loss for me. Then, they dragged their heels over it and I realised, there was one more day and then PayPal would automatically close the dispute. When they close a dispute, you can't reopen it - so I knew exactly what those con artists were up to. I told them, via Paypal, where the trail of correspondence is, that I was escalating the claim owing to their failure to refund me as yet.

So that scotched that plan of theirs. Then, today, they offer me a partial refund of £25. They can get lost, and I rejected the offer. They got the goods back in perfect order, after all.

Do NOT buy from Dresslily, they are conning people and there's information posted all over the net about them doing this to other people.

Facebook allows all manner of scam, sham companies to advertise on our feeds. I'm not buying anything from a Facebook ad again, ever!

Anonymous
#1392133

I ordered 2 shirts in June 2017 and I never received them. I was not given my money back either. They are a big scam.

Anonymous
Livingston, Texas, United States #1332667

Ordered two 2xl blouses. What a joke. They fit my 10 year old granddaughter will never order from them again.

Brandeely
Hong Kong, Hong Kong, Hong Kong #1248860

Dear Customer,

We are sorry that you were not satisfied with your order.

Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size.

We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.

Could you please contact us with your order number and your email address with the title of”question from pissedconsumer”in this link:https://support.dresslily.com/faq/index/index?st=1.

We look forward to your reply,

Dresslily Customer Support Team

Anonymous
#1084652

I was so intriged w/ your response,I went thru so many of the same problems. I only wish I read it before X-mas,I wouldn't have ordered anything.

Same thing w/ the sizing,I ordered an x-large mens coat,bet it couldn't fit a 10 yr. old. Dissappointed in their return policy,makes me think,why bother trying as I have, in getting any refund,now. Was willing to take the pics.

but the SKU#'s were lost on X-mas am.Original packaging,right. Now I am stuck w/ this $153.00 bill,and no clothes that fit,believe me,I will be talking trash about their products. I mytis well quit trying,same problem about the lack of response to my inquiries.

See if this makes it on the COMMENT INQUIRIES. Thanks,I'll be sharing my experience...

Anonymous
to Anonymous #1089917

dispute it through your bank I am save all these webpages as documents and use them as proof. I am not giving up or contact the better business bureau

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