New Reviewer

When will my order be here

No order after 3 wedlock Imo pissed call me at +187********
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ID
#2161916 Review #2161916 is a subjective opinion of poster.
Loss
$50
Preferred solution
Deliver product or service ordered
New Reviewer

Charges on my debit card i did not authorize

Customer service at dersslily are a joke they will not look up the transactions i had unauthorized charges on my debit card wojld not allow me to speak with anyone that would help me find out where the purchase was being shipped to could only speak enobroken English for me to understand the 3 words that he could speak (ok my friend) and I was not able to resolve any of my issues I had to cancel my bank account they are a company that clearly only cares about securing 1 thing and that is the money in there corporate bank account sure not concerned with it being taken out of mine with no permission to take the funds in the first place i would recommend that no one purchase anything from any company that doesn't put the need safety and security of there customers both at present and future ahead of there own greedy profit

User's recommendation: don't use there company or products.

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ID
#2155282 Review #2155282 is a subjective opinion of poster.
Loss
$35
Preferred solution
Full refund

Customer service is terrible

I liked the items I got from this site. Many of their items are very cute and I am very fond of them, but their customer service is absolutely atrocious. Two of my items did not fit and trying to send them back was awful. You have to pay for your own return shipping, no shipping lable is provided. MULTIPLE times I would send messages to them and their reply only loosely related, only answered the first portion of, or even almost entirely missed what I wrote. I felt like they weren't actually reading my replies for the majority of this time, and more than once I had to send the same question or comment multiple times since it was not addressed the first time. It did take me longer than it should have to send my return since I did not have a printer to print off the paper they provide that they require you put inside the package, which is not their fault. After my return did arrive I did not hear from them for two weeks until I contacted them to ask what what going on to be told my items, which I was hoping to exchange for different sizes, were now out of stock. The shipping to receive the items also was EXTREMELY long, though I'm sure my experience was in part effected by Covid.
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ID
#2117808 Review #2117808 is a subjective opinion of poster.
Location
Baxley, Georgia

My order of 5-1-2020 not received yet on 8-3-2020

My order #1W6AJ7R35288, ordered 5-1-2020 has not been delivered yet as of 8-3-2020. It has been already charged to my Credit Card, in amount of $44.68.

User's recommendation: Do not trust this Company.

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ID
#2096824 Review #2096824 is a subjective opinion of poster.
Location
San Marcos, California
New Reviewer

I have the RMA UMBER TO RETURN ITEMS BUT DOESNT SAY WHERE 5 EMAIL TO you

I have the RMA NUMBER TO RETURN ITEMS BUT DOESN'T SAY WHERE to return 5 EMAILS TO you
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ID
#2087017 Review #2087017 is a subjective opinion of poster.
Pros
  • Good contact and customer service
  • Customer service
Loss
$60
Preferred solution
Deliver product or service ordered
New Reviewer

I did not get refund

I did not refund 141.01 03/04/2020 and 126.01 02/4/2020 my name is crystal Mosley 304-906-****
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ID
#2055625 Review #2055625 is a subjective opinion of poster.
Pros
  • Customer service
  • Customer support and delivery delay
Cons
  • Stealing money from consumers
Loss
$126
Preferred solution
Full refund

Problem with my order