5.0
Details

Update by user Mar 23, 2019

By support Dresslily is the best online shopping store. It offers thousands of high quality products with very low prices and best support service .

I recommand it Dresslily is the best online shopping store. It offers thousands of high quality products with very low...

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Resolved
Review
#1498467 Review #1498467 is a subjective opinion of poster.
Reason of review
Good quality

Update by user Dec 04, 2018

Priority shipping refunded. Tha nks Pissed Consumer!

Original review posted by user Nov 03, 2018

I love Asians so that title is to remind everyone they are shipping out of Asia you'll learn as you read the small print afterwards, thinking they can actually priority ship! They say they can expedite shipping and so...
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1 comment
Anonymous
#1595541

Dear Customer, We regret to hear that you are having sizing issues. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. We look forward to hearing your reply, DressLily Customer Support Team

Resolved
Review
#1393458 Review #1393458 is a subjective opinion of poster.
Service
Dresslily Customer Care
Reason of review
Poor customer service

Update by user Sep 03, 2018

Full refund minus small fee.

Original review posted by user Aug 14, 2018

HUGE SCAM AND HUGE MISTAKE. I purchased bathing suits for a trip. I was thinking, hey, if they didn't fit, then I can just return them as the stores in my area never have my size. I looked at EVERY single bathing suits measurements and their...
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1 comment
Katheleen
#1543082

Dear Customer, We regret to hear that you are having sizing issues. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We always aim to offer our customers the best solutions to their issues in line with our policies. Notes about Warranty - Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided DressLily did not make a mistake. If DressLily made a mistake, we will always resolve the issue to your satisfaction. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. DressLily Customer Support Team

Resolved
Review
#1329630 Review #1329630 is a subjective opinion of poster.
Product
Dresslily Swimsuit
Reason of review
Warranty issue
Loss
$135
Preferred solution
Full refund
5.0
Details

Update by user Aug 01, 2018

But once i contacted Dresslilly they helped me with the refund and it was all solved very quickly The contact ticket i filled in was responded to very quickly eventho it was in the weekend The costumerservice was really helpfull!!

Original review posted by user Aug 01, 2018

I bought a T-shirt at Dresslilly And...
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Resolved
Review
#1318191 Review #1318191 is a subjective opinion of poster.
Product
Dresslily T-shirt
Reason of review
Not as described/ advertised
1.0
Details

Update by user Aug 20, 2018

after a couple months of exhausting correspondance with Dresslily between Paypal my Bank the BBB and you guys i was finally issued a refund and they said to "donate" the rags they sent me.I would be to embarrsed to donate them i threw them out. They didnt think their...

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4 comments
Anonymous
#1524579

no arrangements have been made to reimburse me for the "EXPEDITED SHIPPING" any reputable company would do so automaticaly. I sill havent recieved my mechandise i did get an email message 1 out of 2 items had been shipped that about 4 days.The other oder God onlny knows how long this i going to take i think the chinese are still waind for the fabric

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Resolved
Review
#1307786 Review #1307786 is a subjective opinion of poster.
Service
Dresslily Customer Care
Pros
  • Mechandise
Cons
  • No response to questions they ignored them
  • Error messages when trying to purchase
  • No contact phone number
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Very Bad Customer Service
  • Never Delivered Package
3.4
Details

Update by user Jul 05, 2018

DressLily offered a full refund minus a reasonable charge for me to return the product to their U.S. distribution facility. They sent me a prepaid shipping label and promptly responded to all of my inquiries (generally within 24 hours or less via their email...

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Resolved
Review
#1293510 Review #1293510 is a subjective opinion of poster.
Product
Dresslily Shirt
Pros
  • Attractive clothing at good prices
Cons
  • Not sized for north american market
Reason of review
Bad quality
Loss
$75
Preferred solution
Full refund
2.2
Details
Waited Almost 1 Month and The Sent Wrong Item - DressLily review
Waited Almost 1 Month and The Sent Wrong Item - DressLily review

Update by user May 27, 2017

Company provided a refund (less shipping/handling). While I feel I should have been refunded in full since they shipped me the entirely WRONG item, I feel fortunate to have received a refund at all given the very poor rating for Dress Lilly.

Update by user May 27, 2017

I did receive 2 replies from...

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1 comment
Anonymous
#1331347

Don't buy anything from dress Lily. I'm reporting them to the Better Business Bureau today!

Resolved
Review
#1049026 Review #1049026 is a subjective opinion of poster.
Service
Dresslily Shipping Service
Reason of review
Not as described/ advertised
Loss
$20
Preferred solution
Full refund
Tags
  • wrong product
  • poor delivery service
  • Foreign Company
  • Poor Order Packing
1.0
Details

Update by user Dec 22, 2015

I DID receive the shirt. It is not like the picture in that it is a 3 button long sleeve t-shirt with an attached lace piece on the sleeves.

The women's size 2x fits a US women's size Small.

Also DresLilly did contact me to see if they could help with the problem. ...

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5 comments
Elyanna
#1167705

Dear customer,

We are really sorry for the inconvenience,

Therefore, please connect with us by private message with your order number and stating your issue. Here is link: http://support.dresslily.com/

We will fix it if we made a mistake.

Thank you very much for your cooperation.

Yours Sincerely Dresslily Customer Service

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Resolved
Review
#753581 Review #753581 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$11
Preferred solution
Full refund
1.0
Details

Update by user Dec 21, 2015

UPDATE: PayPal refunded my money. I never even heard from DressLily...they just knew I was not going to give in.

My advice?

File a claim with your cc co. or Paypal.Don't even bother contacting Dresslily.

Original review posted by user Dec 10, 2015

I wish I'd seen these reviews before ordering. Placed my order on...
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4 comments
Elyanna
#1171640

Dear customer,

We wish to apologize for all the inconvenience.

As you know,we need the detail information to check the issue.

Could you please offer us your order number or email address to us so we can check the information for you.

Here is link: http://support.dresslily.com/

Appreciate your cooperation and kindly understanding in advance! Yours Sincerely Dresslily Customer Service

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Resolved
Review
#748711 Review #748711 is a subjective opinion of poster.
Cons
  • Being robbed
  • Fact that i didnt receive my order
  • Stealing from me
Reason of review
Poor customer service
Loss
$38
Preferred solution
Full refund
Tags
  • Foreign Clothing Scammers
  • Scam Clothing Company

Contact DressLily Customer Service

Website:
Phone:
(202) 888-0973
All DressLily Contacts

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Latest Question

DressLily Questions

Resolved: Sells completely different item, won't accept returns | DressLily review from Surprise, Arizona

1.4
Details

Update by user Apr 17, 2015

dress lily resolved all of my issues and responded very politely and timely. i am happy with their actions in fixing the problems in my order.

Original review posted by user Mar 17, 2015

This site is absolutely horrible. Don't give them your business! They sell you incorrect items, don't reply to your messages, and won't accept returns. Horrible horrible horrible site. I even used their sizing chart and all of the clothes were off. Not only that, but also the colors of the items were not as pictured. I know it's tempting because the prices are so low, but they will either keep your money and ship nothing, or ship you items you will be completely dissatisfied with. Trust me, it isn't worth it! Just go to a new site and save yourself the trouble!
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2 comments
Anonymous
#1064202

Glad I checked reviews first before I ordered

Anonymous
#1055427

Right I order on the 15 haven't gotten anything messaged them and no response not even a tracking # I agree this is the worst site

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Resolved
Review
#609445 Review #609445 is a subjective opinion of poster.
Product
Dresslily Clothing
Cons
  • Return policy
  • Horrible customer service
  • Sizes of clothes
Reason of review
Not as described/ advertised
Loss
$130
Preferred solution
Full refund