I used my credit card to pay for 4 dresses at dresslily.com .The email said I would get a tracking # for my items, it has been three weeks,no tracking # and no dresses, I call the customer service number and some girl with broken English answered and started making...
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175 comments
Anonymous
#1708572

What a joke this site is. They took my payment first and then asked for address verification so I took a picture of a bill and blanked out the account #.

They did not accept the verification. I cancelled the order after speaking with an agent that continuously claimed she was in Washington DC.

until she relented she was in China. I will never use this Chicom company again.

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Review
#450406 Review #450406 is a subjective opinion of poster.
Product
Dresslily Dress
Loss
$60
1.0
Details
Terrible quality & service.  - DressLily review
Terrible quality & service.  - DressLily review
Terrible quality & service.  - DressLily review
Terrible quality & service.  - DressLily review
Terrible quality & service.  - DressLily review
I saw an ad for this website on facebook & a great looking white coat for cheap. It seemed too good to be true (free shipping & all) but I decided to give it a try. After paying for a tracking number the tracking website & courier were sketching. Package...
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36 comments
Jaelyne
#1653831

Just out of curiosity, did they contact you to offer a $10 credit if you reviewed them on this site? That's how I found this website.

I had a bad experience with DressLily last November, and I had written them off as a company. Then, about a week ago, they emailed me to offer me a $10 credit if I would review them on certain websites, but they wanted to know what I was going to say before giving me the links! Shady AF, IMHO.

So now I've been posting that information - that DressLily tries to buy positive reviews from their customers - on every review site I can find. Kinda explains why they have so many good reviews for such a bad company, don't you think?

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Review
#580626 Review #580626 is a subjective opinion of poster.
Product
Dresslily Coat
Cons
  • False advertising
  • Return policy sizes of clothes
  • Quality of item
Reason of review
Bad quality
Loss
$32
Preferred solution
Full refund
Dresslily - Coat Review from Racine, Wisconsin
Dresslily - Coat Review from Racine, Wisconsin

Update by user Nov 26, 2014

Here's a pic of the cost dress lily posted and then a pic of what I actually received .. I am mad as *** this isn't a coat it's a jacket it made of fleece or felt.

I hate it. I'm so mad

Original review posted by user Nov 26, 2014

Same here. This company is bogus. I purchased what I thought was a wool pea coat...
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18 comments
Daine
#1665677

Dream Products quality is worse than questionable -- it's downright horrible. Definitely a scam, pictures are somewhat illustrative, but not truly representative of what you get.

They target poor people without much money who live alone and can't get out to look at and buy what they need. Quality of "diabetic slippers" I purchased for husband was even less than what you can buy for $12.99 at Kmart, believe me. It's like cardboard with felt pasted over it. Construction cheaper than a 2nd grader could make, materials even worse.

They suck us all in with the low prices and free shipping thing, but it would cost $12 to mail them back (does that tell you how lightweight they are?), and then they want you to pay for insurance too or they claim they never received the return -- that is, if you ever get a response from them again. JUST WALK AWAY. IF something's too good to be true ...

stop insisting that this time will be different -- that last part's for me, if only I could remember it. LOL

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Featured
Review
#562291 Review #562291 is a subjective opinion of poster.
Product
Dresslily Coat
Reason of review
Not as described/ advertised
1.0
Details
I asked to cancel my order and get a refund, they didn't listen - DressLily review
I asked to cancel my order and get a refund, they didn't listen - DressLily review

Update by user Oct 14, 2014

I should also say that a few days after this incident I was browsing around for reliable clothing websites and I found one that looked quite nice. After looking around I noticed some photos that looked familiar, then it hit me. I had seen some of these clothing items...

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17 comments
Anonymous
#1589375

I meant Dresslily on the coat that smelled like chemicals!

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Review
#546352 Review #546352 is a subjective opinion of poster.
Product
Dresslily Coupon
Cons
  • Customer service
Reason of review
Problems with payment
Loss
$38
Preferred solution
Full refund
1.0
Details
If you are one of the lucky few, you made your purchase through PayPal, this wioll explain to you how to get your money back. I order 3 shirts off of Dress Lily. I swim in XL shirts and some Larges, so I ordered large sizes and their one size only. My thought was, if...
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21 comments
Anonymous
#1779809

Looks like I'm being scammed out of $21. Ordered 3 items, 3 of them shipped and were recieved in a few weeks and, other than the material being not what I was expecting, were fine.

The third item, however, never shipped. I tried using their customer support chat, but it's all automated and just said "we have printed a vip label and it should be shipping in 10-15 days" so 2 weeks (14 days) later, I try again. Same message. So I hit the "refund/exchange" button to get a supposed real person.

They explain that the item is sold out but they should have more stock in 10-15 days and would I like to wait or exchange the item for another. I attempt to respond with "no thank you, I'd just like a refund please" but the chat times out and is closed. Cut to a week later and I get an email saying "we're sorry, the item you ordered is out of stock and we'll be refunding you.

It should process in 1-3 business days." It should have been processed by yesterday at the latest. Still nothing.

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Review
#671418 Review #671418 is a subjective opinion of poster.
Product
Dresslily Shirt
Cons
  • Return policy
  • Fake advertisement
  • Unprofessional behavior
Reason of review
SCAM
Preferred solution
HAVE THEM SHUT DOWN
1.0
Details
READ BEFORE YOU ORDER  - DressLily review
READ BEFORE YOU ORDER  - DressLily review
READ BEFORE YOU ORDER  - DressLily review
READ BEFORE YOU ORDER  - DressLily review
READ BEFORE YOU ORDER  - DressLily review
READ BEFORE YOU ORDER  - DressLily review
READ BEFORE YOU ORDER  - DressLily review
READ BEFORE YOU ORDER  - DressLily review
Below you can read exactly how Dress Lily responds to costumer complaints. I order several Items on 09/28 expedited shipping which cost I think 15 or 16 dollars extra so I could use the Halloween Items during Halloween and I also ordered some bathing suits so I could...
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Review
#1113144 Review #1113144 is a subjective opinion of poster.
Cons
  • Defective clothing
  • Never got my order
Reason of review
Return, Exchange or Cancellation Policy
Loss
$133
Preferred solution
Sent me a pre-paid label to return product
Tags
  • poor delivery service
  • shipping and delivery
  • Shipping Sucks
  • Missing Items

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DON'T BUY HERE! BBB CAN'T EVEN VERIFY THEIR EXISTENCE! | DressLily review

1.2
Details
Bought men's jacket online in OCT 2019 and verified sizing as they looked like a U.K. company, but also have addresses in California and China that can't be reached, or verified. ONE MONTH later the jacket arrives - wrong size (a UK-XL instead of US-XL). NO REFUND POLICY. Per their instructions, spent $30 in postage returning it to California for the correct size on NOV 25. Uploaded the shipping receipt as requested. UPDATE - As of JAN 6, 2020 - no product and no communication. Oh, there so-called Customer Service number only takes calls from new purchasers - slick, huh? Oh, well...live and learn. - Bruce
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Review
#1753259 Review #1753259 is a subjective opinion of poster.
Product
Dresslily Jacket
Pros
  • Apparent look of product
Cons
  • No returns for ill fitting garments
  • No response to questions they ignored them
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
Deliver product or service ordered
Tags
  • Dresslily Review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchase elsewhere | DressLily review

2.2
Details
The sizing is way off and the return process is ridiculous and not at all simple like it should be.
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Review
#1742064 Review #1742064 is a subjective opinion of poster.
Service
Dresslily Customer Care
Pros
  • I do like the clothes
Cons
  • Returns policy and customer service
  • These clothes do not fit adults
Reason of review
Return, Exchange or Cancellation Policy
Loss
$53
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchase elsewhere | DressLily review

1.4
Details
Sizes way off and returning is a joke
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Review
#1742071 Review #1742071 is a subjective opinion of poster.
Product
Dresslily Dress
Pros
  • Low prices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$53
Preferred solution
Full refund

Contact DressLily Customer Service

Website:
Phone:
(202) 888-0973
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DressLily Products and Services Reviews

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Latest Question

DressLily Questions

Yes my antonique gaston | DressLily review

4.8
Details
Yes my antonique gaston - DressLily review
can sending phone number i will call you i want to replace a order?
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Review
#1718835 Review #1718835 is a subjective opinion of poster.
Pros
  • Cost
  • 20198f
  • Fast delivery
Cons
  • 4d8fcb09f4d7f3a1a68c8c0adcefe5b
Tags
  • Winter Coat