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I received my order and one sweater was okay but the other sweater was frayed at the bottom and too small and I ordered according to the their chart size. I tried to submit a ticket for a refund and it would not allow me to put the order # and it would not submit the...
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Anonymous
Anonymous

Dear Customer, We regret to hear that you are having sizing issues. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to ...

#1444645
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I ordered merchandise from this company and then got worried because I had never heard of them and the prices seemed too good to be true. Within 5 minutes of placing the order which totaled about 150 dollars, I looked up reviews for the company. I immediately learned...
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1.0
#1444076
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Company lied about delivery, product is inferior, and then they are IMPOSSIBLE to get a hold of for returns. STAY AWAY...FAR ... FAR ... AWAY !!! NO CUSTOMER SERVICE !!!
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Anonymous
Anonymous

Dear Customer, We are sorry your order has not met your expectations. Our products are quality checked before being sent out to our customers. We strive to give our customers ...

#1441431
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It took forever to receive my items and once they arrived they came without any receipts or return options.
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Anonymous
Anonymous

Dear Customer, We are sorry things have taken longer than expected. Please note that all our items have varying processing times that are clearly marked on the product page. T...

#1438903
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I am a big consumer of dresslily.com. I ordered a lot of item - some of them was ok, but some of them was with poor quality. Another problem is that the sizes doesnt match always. I ordered a lot of items 2XL but not all of them was according the size chart. From the...
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Anonymous
Anonymous

Dear Customer, We regret to hear that you are having sizing issues. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to ...

3.2
I liked
  • Costumer service
I didn't like
  • Poor quality sometimes and the size difference
#1438245
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since Dec 26, 2918 I have contacted company for a ticket to ship item back. They told me to send email I sent 5 different emails and they tell me my emails failed however I continue to get sale brochures online at my email. Next I talked again with someone Heba and...
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Anonymous
Anonymous

Dear Customer, DressLily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you wit...

1.4
I didn't like
  • Return proceeds
#1438202
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I ordered a jacket on 11/27/18 with expedite shipping option, today is 12/31/18 and it still says processing. I tried to contact them multiple times to no avail. I paid through PayPal. I am gonna cancel/dispute it. Let alone me, I am going to make sure that my friends...
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Anonymous
Anonymous

Dear Customer, We are sorry things have taken longer than expected. Please note that all our items have varying processing times that are clearly marked on the product page. T...

#1437875
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Dresslily in White Plains, New York - UnreliableI

I ordered a hoodie for my son on 12/15 it was supposed to be delivered by 12/23 Today is 12/27 and it still has not been delivered. I called customer service and was informed it has not yet been processed by their warehouse. I canceled the order. They are not honest or reliable. Will never use them again,
I didn't like
  • Not dependable
#1434036
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Dresslily - Wrong description, The wrong product, The right attitude: Order Number: LB1810291234134629
Dresslily - Wrong description, The wrong product, The right attitude: Order Number: LB1810291234134629
Dresslily - Wrong description, The wrong product, The right attitude: Order Number: LB1810291234134629
Dresslily - Wrong description, The wrong product, The right attitude: Order Number: LB1810291234134629
Dresslily - Wrong description, The wrong product, The right attitude: Order Number: LB1810291234134629
Order Number: LB1810291234134629 Order time Oct 29,2018 12:34:12 PM It says the M3 plus bracelet on the product sales page. But the incoming product is a wristband called M3. When I explained the situation to the customer service unit, they produced a solution by...
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Anonymous
Anonymous

Dear Hatice, Thank you for your message. LB1810291234134629 We have completed your refund of 3.75USD on Dec 22. Please allow 7 to 14 working days for the transaction to appear...

4.9
I liked
  • Right attitude
  • Response you gave me
#1433106
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I placed an order for 5 items carefully checking the size chart for each because each is different for each item. For example if one jacket is XL and you check another jacket in the same size XL it has a different size chart that is considered XL. Each item has a...
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Anonymous
Anonymous

Dear Customer, We regret to hear that you are having sizing issues. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to ...

1.5
I didn't like
  • No customer service
  • Inferior materials
  • No chat
#1432895
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