DressLily Reviews
DressLily Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating from 898 DressLily reviews; most customers report dissatisfaction and a 69% unfavorable share with frequent delivery and service complaints.
Key Takeaways for Future Customers
- Expect slow shipping and possible missing or wrong items; plan ahead.
- Contacting customer service is often difficult; refunds and exchanges take time.
- Watch for billing or subscription charges and verify order sizes at checkout.
Negative Feedback / Risk Areas
- Repeated customer complaints about no delivery and unresponsive customer service.
- Frequent refund and return failures and issues with order accuracy.
- Unauthorized charges and false subscription billing reported by users.
Positive Feedback
Customers note cute clothes, good pricing, and acceptable product quality when items arrive as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating from 898 DressLily reviews; most customers report dissatisfaction and a 69% unfavorable share with frequent delivery and service complaints.
Key Takeaways for Future Customers
- Expect slow shipping and possible missing or wrong items; plan ahead.
- Contacting customer service is often difficult; refunds and exchanges take time.
- Watch for billing or subscription charges and verify order sizes at checkout.
Negative Feedback / Risk Areas
- Repeated customer complaints about no delivery and unresponsive customer service.
- Frequent refund and return failures and issues with order accuracy.
- Unauthorized charges and false subscription billing reported by users.
Positive Feedback
Customers note cute clothes, good pricing, and acceptable product quality when items arrive as expected.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order
I got an email that my payment didnt go through but it did, I first used one credit card but then the second one went thru
Preferred solution: Deliver product or service ordered
Los Angeles, California
It’s frustrating not being able to order the color and size of outfits we want!
I have been trying to order an olive green Hawaiian set in XXL for my husband and a size XXL dress for myself, but when I go to check out the color shows up as black and the shirt for my husband in size small?
- Nice clothing
- I cannot order what i want because it reverts to another color
Preferred solution: It’s a Hawaiian his and her set, olive green in color in a size XXL in a shirt for my husband and a size XXL in a dress for me.
User's recommendation: Beware…when ordering make sure size and color are what you want. Although, I put in size and color of what I want it keeps reverting to a different color and size.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newport News, Virginia
My orders
I have not received my orders and Speedx does not respond. I placed my orders on 7/20/2026 and have not received them yet. Your delivery service Speedx does not respond.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't order from Dresslily
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chula Vista, California
Package
I placed a order on June 30th.I'm concerned it won't be here by July 25th.Please let me know if it's gonna be available
Preferred solution: Deliver product or service ordered
Deridder, Louisiana
Order never delivered I want my refund asap
- - Order over $100 not received; refund requested.
- - Emails claim delivery, but nothing received.
- - Customer believes the site may be a scam.
I made an order over 100$ and never received it I want my money back. I want my money back I did not receive my order I want my money back I did not receive my order.. while getting emails saying my stuff has been delivered which it has not I will not recommend this site to anyone because its obviously a scam I spent 100$ and have nothing for my vacation.
- It shows nice things
- Delivery was a lie nothing came in my mail at all
Preferred solution: Full refund
User's recommendation: I won’t recommend this site I never received my order and I’m leaving for vacation while getting emails saying it’s been delivered which it has not.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to exchange for a smaller size
No customer service, I did not get any response
The size was to big, and I need the outfit for my cruise in July!!¡!!!¡!!!¡¡!!!
!¡!!aàaaaaasssssddddd
Preferred solution: Exchange
Mesa, Arizona
Did not subscribe..refunds now
I have been trying to cancel because I never subscribed. I want my money refunded.
My legal rep sent them a letter and they still not replied. Do it now..,,
Preferred solution: Full refund
Greensboro, North Carolina
My order is wrong
I tried to order an extra large shirt, but when I reviewed the cart and the order, the shirt is small. I need an extra large shirt, please.
Millry, Alabama
False subscririon
I am being charged for a su script ion I never authorized. I have never received clothing from this company. They will not return my emails and trying to call them directly is impossible.
User's recommendation: Never!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items
Issue was not resolved . Will never order from them again. There stole my money
Having a run around and no refund for missing items
Want order from there again
So ther need to refund the $,for the missing items
Napa, California
Returns
I need to return my clothes they do not fit. Tried to call and they said theyre not accepting calls.
Preferred solution: Full refund
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you.
Please kindly review our warranty policy here:https://***/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://***/ticket/ticket/index. We are always happy to assist you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Auburn, Alabama
Dragged the cancelation process out
Hard to contact, dragged the process out, not customer focused! It was like talking to AI, except AI is nicer!
Hi dear .you can see the contact ways on our site, or you can send our team a message directly . the email address is : support@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs you guys a scam?
Because December 10 Apple or order in and I didnt have the date that I received the order so I want to know the date that I will be able to receive it
May I know your order number firstly ?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was canceled but the money was taken from my account for my purchase
I still dont have my order or my money back Im not a happy customer. I would like my full refund because I dont have an update on tracking nothing.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order was canceled but the money was taken from my account for my purchase
I still havent received my order
this is why I wanted my money back and I still DONT have my money back.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey dishonored their return policy and ripped me off.
- - The dress sizes on the site didn't match and the item didn't fit.
- - They claimed stock was unavailable and offered a small refund; they pressured PayPal.
They haven't sent any message in days
They have a 30-day money back policy. I ordered a dress that came in a completely different measurement than was on their site and didn't fit.
When I contacted them about the sizing issue, they offered me 2 choices. An exchange in which they would send a correct size, or a refund. I chose the exchange.
They then contacted me to say they were out of stock even though their store was "in stock." They offered me a refund but of only a fraction of the price. I paid almost $60 and they said they'd refund $13.
I declined and escalated to Pay Pal.
They asked me to remove my claim from Pay Pal or they would not resolve it with me. I said i would remove it after a resolution. They refused to chat in the Pay Pal dispute chat. I didn't trust them because once you take down a dispute in Pay Pal it's permanently closed and cannot be reopened.
At this point they told Pay Pal they would offer me a $5 refund.
Less than what they first offered. Of course I declined.
They lied to Pay Pal saying I got exactly what I ordered and Pay Pal didn't even contact me to ask questions even though I gave ample proof.
Do NOT deal with this seller.
They have cute stuff, yes, but they are terrible as a vendor. I'm okay with the loss as long as people know who they really are and heed this warning.
- Makes excuses to deny exchanges
- Dishonored return policy
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Avoid Dresslily at all costs!!
About
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DressLily is an international online store of fashion clothing for men and women. The company focuses on the latest fashion styles. It presents different lines of clothes and accessories. Dresslily sells such products as women lingerie, bags, shoes, wigs and jewelry, etc. A variety of men jeans, accessories, sport watches and shoes are also available at Dresslily. The online store serves customers from all over the world. At DressLily there are shopping guides which provide information about warranty and return, shipping and handling as well as possible payment methods. The store has a bonus program and operates a help center for shopping convinience of its customers.
DressLily is ranked 812 out of 10685 in Footwear and Clothing category
USA, Canada, Europe, Worldwide, Other, UK
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Hi DEAR ,PLease rest assured we are responsible for your package .could you give me your order number firstly ?