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I used my credit card to pay for 4 dresses at dresslily.com .The email said I would get a tracking # for my items, it has been three weeks,no tracking # and no dresses, I call the customer service number and some girl with broken English answered and started making...
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175 comments
Anonymous
#1708572

What a joke this site is. They took my payment first and then asked for address verification so I took a picture of a bill and blanked out the account #.

They did not accept the verification. I cancelled the order after speaking with an agent that continuously claimed she was in Washington DC.

until she relented she was in China. I will never use this Chicom company again.

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Review
#450406 Review #450406 is a subjective opinion of poster.
Product
Dresslily Dress
Loss
$60

Wrong size need to return or exchange | DressLily review from Fort Stockton, Texas

No response on phone or email
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Review
#1764525 Review #1764525 is a subjective opinion of poster.
Pros
  • Non

Wrong size need Ex large coat | DressLily review

5.0
Details
Need to return,wrong size
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Review
#1764517 Review #1764517 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$59
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DON'T BUY HERE! BBB CAN'T EVEN VERIFY THEIR EXISTENCE! | DressLily review

1.2
Details
Bought men's jacket online in OCT 2019 and verified sizing as they looked like a U.K. company, but also have addresses in California and China that can't be reached, or verified. ONE MONTH later the jacket arrives - wrong size (a UK-XL instead of US-XL). NO REFUND POLICY. Per their instructions, spent $30 in postage returning it to California for the correct size on NOV 25. Uploaded the shipping receipt as requested. UPDATE - As of JAN 6, 2020 - no product and no communication. Oh, there so-called Customer Service number only takes calls from new purchasers - slick, huh? Oh, well...live and learn. - Bruce
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Review
#1753259 Review #1753259 is a subjective opinion of poster.
Product
Dresslily Jacket
Pros
  • Apparent look of product
Cons
  • Never again
  • No response to questions they ignored them
  • Poor customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
Deliver product or service ordered
Tags
  • Dresslily Review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchase elsewhere | DressLily review

1.4
Details
Sizes way off and returning is a joke
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Review
#1742071 Review #1742071 is a subjective opinion of poster.
Product
Dresslily Dress
Pros
  • Low prices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$53
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Purchase elsewhere | DressLily review

2.2
Details
The sizing is way off and the return process is ridiculous and not at all simple like it should be.
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Review
#1742064 Review #1742064 is a subjective opinion of poster.
Service
Dresslily Customer Care
Pros
  • I do like the clothes
Cons
  • Returns policy and customer service
  • These clothes do not fit adults
Reason of review
Return, Exchange or Cancellation Policy
Loss
$53
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Received wrong order | DressLily review

They picked up and hung up right away is this company a scam or do they just send you random *** because I didnt order a hoodie I ordered a dress
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Review
#1728940 Review #1728940 is a subjective opinion of poster.
Product
Dresslily Hoodie
Pros
  • Good products
  • Regular discounts
  • Prices and customer service
Cons
  • Received wrong item
Reason of review
Problem with delivery
Loss
$16
Preferred solution
Deliver product or service ordered
Tags
  • Bad Quality Custumer Service

Yes my antonique gaston | DressLily review

4.8
Details
Yes my antonique gaston - DressLily review
can sending phone number i will call you i want to replace a order?
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Review
#1718835 Review #1718835 is a subjective opinion of poster.
Pros
  • Cost
  • Fast divliery
  • Fast delivery
Cons
  • 4d8fcb09f4d7f3a1a68c8c0adcefe5b
Tags
  • Winter Coat

Wrong size on order | DressLily review

Please change the dress size or cancel my order
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Review
#1709192 Review #1709192 is a subjective opinion of poster.
Pros
  • Want to change size of dress
Reason of review
Order processing issue
Loss
$25
Preferred solution
Let the company propose a solution

Status of order? | DressLily review

1.0
Details
Was hung up on really uoset
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Review
#1703799 Review #1703799 is a subjective opinion of poster.
Service
Dresslily Customer Care
Cons
  • No contact -no merchandise delivered- no help
Reason of review
Order processing issue
Loss
$39
Preferred solution
Deliver product or service ordered
Tags
  • scamming customers

Contact DressLily Customer Service

Website:
Phone:
(202) 888-0973
All DressLily Contacts

DressLily Products and Services Reviews

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Latest Question

DressLily Questions

LP1910212241152353 | DressLily review

1.0
Details
Return items... too small/not as advertised
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Review
#1695264 Review #1695264 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund