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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
4 comments

Update by user Aug 20

after a couple months of exhausting correspondance with Dresslily between Paypal my Bank the BBB and you guys i was finally issued a refund and they said to "donate" the rags they sent me.I would be to embarrsed to donate them i threw them out. They didnt think their own clothes were worth the price of shipping lol.

Original review posted by user Jul 19

no customer -service ignore questions on PM-email lie about delivery dates take orders and money when they know the product wont be available They are playing a business game sell sell sell a product until you have enough to pay the manufacturing company avoid making any refunds then deliver the product way past its promised delivery date!!!!

If youneed any help you must wade through the complicated computer menu which is confusing to most older folks that arent that compuer saavy but thats all you got you cant reach a live person they have no phone#PLEASE ADD THESE TO YOUR LIST OF COMPLAINTS I STILL HAVENT RECEIVED MY MERCHANDISE Angry

Product or Service Mentioned: Dresslily Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I liked: Mechandise.

I didn't like: No contact phone number, Error messages when trying to purchase, No response to questions they ignored them.

Company wrote 0 private or public responses to the review from Jul 19.
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Anonymous
#1524579

no arrangements have been made to reimburse me for the "EXPEDITED SHIPPING" any reputable company would do so automaticaly. I sill havent recieved my mechandise i did get an email message 1 out of 2 items had been shipped that about 4 days.The other oder God onlny knows how long this i going to take i think the chinese are still waind for the fabric

Anonymous
#1524570

you say you have cleatly narked processing times then you turn around and accept even more money for expedited delivery you guy just lie and talk in circles out your *** if all else fail LIE

Anonymous
#1523489

Dont even try that *** with me you have posted delivery times allright with$$$$$ signs next to them so not only do you not deliver on time you charge extra for the privalige

Anonymous
#1523244

Dear Customer,We are sorry things have taken longer than expected.Please note that all our items have varying processing times that are clearly marked on the product page.The total time it will take to receive your item is the processing time plus the shipping time.Would you mind messaging us your VALID order number?We will offer you a solution via the ticket centerWe look forward to hearing your reply,Dresslily Customer Support Team

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