Woodway, Texas

These people have no way to be contacted...I recieved a ghastly looking blouse and wanted to get a return address or refund.

My email wouldn't go thru. The live chat never was available and the phone number wasn't correct. Guess I like many Americans have lost money with this company!!!!

I've tried reaching them on fb as well, no response...be careful!All I want is a refund but its aggravating when they won't help at all...at least they could give correct info......…

Reason of review: Poor customer service.

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Dear customer,

We are sorry to hear you've had difficulties to reach us.

Our customer service is available 24/7 on the livechat and via the tickets.

We reply to all tickets within 24 hours.

And Dresslily offers a 30 days warranty to return the products to us for a refund or exchange.

Could you please contact us with your order number and your email address with the title of”question from pissedconsumer”?Here is the link:https://support.dresslily.com/faq/index/index?st=1

Thanks for your support and kind understanding.Best Regards Dresslily Customer Service


I am having the same problem and it is the same shirt . I will never buy from them again .

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