DressLily - It's a scam
I ordered this black spiderman t-shirt from them in September, cheap, although just a mere one or two bucks cheaper than amazon. In November, pissed about not getting anything from them, no item, no excuses even, I decided to fill in a ticket to their non-existant costumer service, and after two weeks of non-replying back they dare to ask me to send them photos, when I received nothing! I was asking for my money back, it's a mere 10$ or something, and they won't ever refund such a small quantity, they are nothing but a scam.
Reason of review: No items received.
Monetary Loss: $12.
Preferred solution: Full refund.
DressLily Cons: Are scamming people, Not receiving my order but cc being charged, Horrible customer service-no customer service.
Location: Barcelona, Catalonia
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Dear customer,
Thank you so much for your important feedback.
We are really sorry that you did not received your order.
Would you mind sending us your valid order number or email address?
If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.dresslily.com/
We will help you to solve your issue after we checked the detail information.
Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service