1 comment
Not resolved
1.0
Details
Discounts and Special Offers
Price Affordability
Product or Service Quality
Value for money
Website

Awful customer service!I ordered a coat a few months ago and it is not suitable.

The size is not accurate which was very disappointing and the quality was very poor. But that's the least of my problem with detailing with this company. I also ordered to other times but I never received them and did not get a refund.

I have sent 4 emails now (several weeks apart to give them time to reply) asking for a return of the item but I have not had an response. I sent the last email as a complaint emailing explaining my extreme unhappiness but still not heard anything back.

They sent me ticket numbers for each email but no-one has got back to me. I quoted all tickets numbers in each email so they could track my emails.

I am so annoyed with their customer service.This is the first time I have used the company and I will not be using it again, or recommending them!

Reason of review: Incomplete order and poor customer services.

Monetary Loss: $131.

Preferred solution: Full refund.

I didn't like: Incomplete order yet no refund and no customer service.

Had an Experience with Dresslily?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Brandeely
Shenzhen, Guangdong, China #1179503

Dear customer,

Thank you for bringing the issue to our attention.

We are really sorry that you did not received all your items.

Would you please message us with the order number or email address?

Here is link:http://support.dresslily.com/

And for the size,we offer you the measurements exactly like the first size chart under product information.

I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.

We very much regret for this inconvenience.Best Regards Dresslily Customer Service

You May Also Like

Dresslily - I asked to cancel my order and get a refund, they didn't listen Dresslily "I stumbled upon Dresslily and thought it was a dream come true. The clothes were beautiful and not very expensive. I found a coat I absolutely adored so my mom..." Read more Dresslily - Misleading product images Dresslily "I ordered from Dresslily last winter and was incredibly disappointed by the shirt I received. It looked VERY different from the image on the website. The hood was a completely..." Read more Dresslily - Never Received My Order Dresslily "I Placed A Large Order With Dresslily and Never Received My Order! Also I spent Hours first doing all the Sharing and everything they have to earn points to reduce..." Read more Dresslily - Terrible, deceptive company Dresslily "Last month I ordered two coats from DressLily. The one pictured here was advertised as a dark gray cashmere blend. The size conversion chart on their website told me their..." Read more Enterprise Rent A Car - Very Poor Enterprise Rent A Car "In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand..." Read more Danger! Must Cure Obesity Company giving dangerous medical advice and selling fake products Must Cure Obesity Co "Be careful out there consumers with this company and it's sister companies Gastric.care, Gastric Bypass Alternative, and Roca Labs. I am a healthcare professional and was asked by a patient..." Read more Dhgate - 2 Flower girl dresses Dhgate "I ordered 2 flower girl dresses for my wedding and when received the dresses they were complete garbage and looked nothing like the picture. I was told to send the..." Read more Prestige Flowers - What you buy is not what you get!! Prestige Flowers "I ordered a 100 rose bouquet for my nan's 96th birthday this june. Although the website was easy to use and the order was delivered on time, what i had..." Read more