Dresslily - Incomplete order and poor customer service

973 of 1559 Dresslily reviews

Awful customer service!I ordered a coat a few months ago and it is not suitable.

The size is not accurate which was very disappointing and the quality was very poor. But that's the least of my problem with detailing with this company. I also ordered to other times but I never received them and did not get a refund.

I have sent 4 emails now (several weeks apart to give them time to reply) asking for a return of the item but I have not had an response. I sent the last email as a complaint emailing explaining my extreme unhappiness but still not heard anything back.

They sent me ticket numbers for each email but no-one has got back to me. I quoted all tickets numbers in each email so they could track my emails.

I am so annoyed with their customer service.This is the first time I have used the company and I will not be using it again, or recommending them!

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Incomplete order yet no refund and no customer service

Reason of review:
Incomplete order and poor customer services
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Footwear and Clothing
review #744652

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973 of 1559 Dresslily reviews

Jun 30, 2016 #1179503 Shenzhen, Guangdong, China

Dear customer,
Thank you for bringing the issue to our attention.
We are really sorry that you did not received all your items.
Would you please message us with the order number or email address?
Here is link:http://support.dresslily.com/
And for the size,we offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours. For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately. We very much regret for this inconvenience. Best Regards Dresslily Customer Service

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