Dec 3- I ordered (5 items 3 shirts and two hoodies) ALL showed in stock/available
Dec 4- Dresslily Advised of "partial ship"
Dec 10- I sent "ticket" asking what that means.
Dec 11- Dresslily told me the last shirt should be "dispatched" 1-2 business days. they suggested I wait. The two Hoodies however showed they would be "dispatched in 7-15 business days and asked if I wanted to wait or exchange.
Dec 19- I sent ticket advising that when ordered they were in stock, asked why I would Exchange for other items that I would not get here by Christmas either. That I wanted them to live up to our agreement, and deliver the ordered Hoodies.
Dec 20- Dresslily told me how sorry they were in a "form letter" ( fill in name here type) with instructions warning me to watch if an item was in stock/available when exchanging.
Dec 21- I Told Dresslily I was confused and upset. it seemed nobody was reading my complaints reaffirmed I wanted my items asap saying to sell me items they did not have was dishonest. Then asked if they were dishonest.
Dec21- Dresslily's first few sentences were statement of how sorry they were, that the items were out of stock, but in stock when I ordered, it was their fault, it was a very popular item, and that "we will urge the supplier to improve in the future.
I was given 3 options 1-wait 2- refund to wallet 3- cancel the order and refund in full.
Dec 22- I thanked Cindy for the real response. Requested the refund in full option. I reminded them I already had two of the shirts and asked how to proceed.
Dec 23- Dresslily told me how sorry they were and said they would cancel the items and refund 66.3usd to my wallet. Then advised me I had 3 days to respond before they would cancel the items and place the refund in my "wallet" Also about the two shirts I had there was a "form letter" paragraph asking if I have "received an incorrect or damaged or not as described item please send us clear pictures or videos of the defects in good lighting." ect.
Dec 23- I told Dresslily I did not want a credit, I could see no refund forthcoming,that this had become an experiment to see how poorly Dresslily would treat their customer. that we had made an agreement on Dec 3rd with a shipping window of 7-10 business days, and I would be counting the days till I had ALL of my ordered items.
Dec23- I had not get an answer to my "ticket" So I wrote another to the complaint manager, asking that He/She look at my tickets with their answers.
I wondered if they EVER had my chosen items and asked if they were running a bait and switch scam. I reaffirmed I still wanted all of my items asap or a full refund to my credit card, or check to my delivery address. I have so far got two shirts. The third shirt that was to be "dispatched" within 2-3 business days on the 11th of Dec is still not here, and the Hoodies that I suspect are just bait have not arrived either.
Product or Service Mentioned: Dresslily Clothing.
Reason of review: Problem with delivery.
Monetary Loss: $66.
Preferred solution: Let the company propose a solution.
I liked: Good prices.
I didn't like: Looks like i will not get my items or a refund.