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Give the customers a sense of security,make it easy for them if they choose to leave or stay they might come back.don't let them feel like they are trap on your website.good customer services is important,you are not that bad.i was once a customer service Rep.

Reason of review: Poor customer service.

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Anonymous
#1502924

Dear Customer,Thank you for taking the time to give us your feedback. We would like to express our sincere apology for any inconvenience caused to you during your order process.At this time, we lack staff to answer the phone and the Live Chat, especially during the night here in China where we are located.Please rest assured we are working on customer issue and aim to increase our workforce very soon.In the meantime, all of our after sales services, are completed via our ticket system. You can leave a message at our Support Center and we will reply to you within 24 hours.Please feel free to let me know if you have any further queries please kindly eamil us at support@dresslily.com.Thank you for your support and understanding.Best regards,Dresslily Customer Servicehttp://www.dresslily.com/

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