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3.6
Details
I ordered a wig from dresslily, and I just received it today. I was so happy when the package came in and when I got home and took the wig out of the package and tried it on. Boy was I disappointed. First of all it does not look anything like the picture. It just looks...
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4 comments
Jaelyne
#1653860

Why are you giving them 4 stars if the product was awful?

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Review
#1456483 Review #1456483 is a subjective opinion of poster.
Product
Dresslily Wig
Reason of review
Not as described/ advertised
1.0
Details
Long curly brown wig arrived as a tagled hot mess. Better suited for witch wear.
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1 comment
Anonymous
#1618949

Dear Customer, We are sorry your order has not met your expectations. Our products are quality checked before being sent out to our customers.

We strive to give our customers the best quality at the lowest prices. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

Would you mind messaging us your VALID order number? We will offer you a solution via the ticket center We look forward to your reply, DressLily Customer Support Team

Review
#1426203 Review #1426203 is a subjective opinion of poster.
Product
Dresslily Wig
Reason of review
Not as described/ advertised

Used wigs | DressLily in Chicago, Illinois

I ordered two wigs and they had been worn and returned to them I have pictures of the mess they sent me .I pray to God that they are shut down. They said they would return some of my money and they never did. No business would send something like that unless they are controled by Satan
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1 comment
Anonymous
#1618931

Dear Customer, We are sorry your order has not met your expectations. Our products are quality checked before being sent out to our customers.

We strive to give our customers the best quality at the lowest prices. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. We look forward to hearing your reply, DressLily Customer Support Team

Review
#1407041 Review #1407041 is a subjective opinion of poster.
Product
Dresslily Wig
Reason of review
Not as described/ advertised
5.0
Details
My experience with Dresslily was great as usual. I received my wigs on time. They both looked the same as the picture on Dresslily. I ordered two long wigs. One was curly, and long. The other was straight, and long. They were both black. They were of high quality. They...
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Review
#1403334 Review #1403334 is a subjective opinion of poster.
Product
Dresslily Wig
Pros
  • Regular discounts
  • High quality
  • Cute clothes
Reason of review
Good quality
Tags
  • Best Price
1.5
Details
Ordered dark brown; came in a dark blonde!!! cheap quality. Not partial human at all. Will give to kids to use as dress up. I never ever had this horrible experience when ordering online! I should have read the previous reviews before wasting my money. They advertise...
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1 comment
Anonymous
#1599511

Dear Customer, We are sorry your order has not met your expectations. Our products are quality checked before being sent out to our customers.

We strive to give our customers the best quality at the lowest prices. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. We look forward to hearing your reply, DressLily Customer Support Team

Review
#1400536 Review #1400536 is a subjective opinion of poster.
Product
Dresslily Wig
Reason of review
Not as described/ advertised
Loss
$19
Preferred solution
Let the company propose a solution
5.0
Details
Dresslily is a great company.
I have already bought several products, the company is very reliable both at the time of sale and after sale. I had two problems, one the mail from my country misplaced my order and another the product came with defect, as soon as Dresslily was informed they...
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Review
#1397589 Review #1397589 is a subjective opinion of poster.
Product
Dresslily Wig
Reason of review
Good customer service
Ordered black wig received wine colored wig would like to return item
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1 comment
Katheleen
#1543076

Dear Customer, We are sorry that you were not satisfied with your order. DressLily provides very accurate product descriptions on all of our product pages.

We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. Many thanks, DressLily Customer Support Team

Review
#1326316 Review #1326316 is a subjective opinion of poster.
Product
Dresslily Wig
Reason of review
Not as described/ advertised
5.0
Details
Order: L1709070046488580 Sep 07,2017 00:46:48 AM The wig is wonderful, hair very close to the human, I loved it, I did a lot of success with it because people really thought it was my hair. The dresses are of a light fabric, that do not knead, perfect for all seasons,...
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Review
#1300865 Review #1300865 is a subjective opinion of poster.
Product
Dresslily Wig
Reason of review
Good customer service
Wig was not what I expected color lighter style not same disappointed scared to order again feel eaist of money
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1 comment
Anonymous
#1463862

Dear Customer,We are sorry that you were not satisfied with your order.Dresslily provides very accurate product descriptions on all of our product pages.Would you mind messaging us your VALID order number?We will offer you a solution via the ticket center.Hope to hear from you soon.Many thanks,Dresslily Customer Support Team

Review
#1233929 Review #1233929 is a subjective opinion of poster.
Product
Dresslily Wig
Reason of review
Not as described/ advertised

Contact DressLily Customer Service

Website:
www.dresslily.com
Phone:
(202) 888-0973
All DressLily Contacts

DressLily Reviews

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DressLily reviews
1.8
Details
I ordered two wigs Feb 28, I only received 1, I have been trying to contact them and every number is the wrong number and the wig I did receive didn't even have a receipt, phone number, order number or anything to even get info off of that, this is a horrible...
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1 comment
Anonymous
#1451596

Dear Customer,Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.Would you mind messaging us your VALID order number?We will offer you a solution via the ticket center.We hope to hear from you soon,Dresslily Customer Support Team

Review
#1217948 Review #1217948 is a subjective opinion of poster.
Product
Dresslily Wig
Reason of review
Not as described/ advertised