Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Update by user Mar 27, 2017

As of 3/27/17.Nothings been resolved, no one has even tried to contact me, by any means.

Like I have all day to figure out what next, would be nice for someone, anyone to contact me. Email, text, phone call. Anything.

The response last given regarding following there size charts is a joke.I did follow them and still to small, would of had to order xxxl of anything to be close to fitting, so instead of insulting my intelligence, just refund my money.

Original review posted by user Feb 25, 2017

Hiding behind unanswered phones, making impossible to sign in to contact, just the most un userfriendly webb site.Is ***, i will find a way and hunt you down unless i get answers on my refund.

Already wasted time and money on order of items that didnt fit even with following YOUR size guides, spent money returning items to you. ***.

And now wasting time just to get a simple reply.What kind of legit business runs a company this way.

Review about: Dresslily Website.

Reason of review: Poor customer service.


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Dear Customer,

We are sorry that you were not satisfied with your order.

We regret to tell you that there is no phone in our website,we will improve it in the future.

Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size.

We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.

Could you please contact us with your order number and your email address with the title of”question from pissedconsumer”in this link:

We look forward to your reply, Dresslily Customer Support Team

to Brandeely Cleveland, Ohio, United States #1298323

Refer to order number L1611281959255067. Support ticket T17010100937 email

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