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5.0
Details
I have bought from Dresslily some clothing items a little time ago and I love Dresslily because this online shop has a good variety at a low price. My order included 2 cute t-shirts, a delicious top and a beautiful bikini. I'm very satisfied because everything that I...
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Review
#1344232 Review #1344232 is a subjective opinion of poster.
Product
Dresslily T-shirt
Pros
  • Lowest price
  • Quality
  • Best prices
Reason of review
Good quality
5.0
Details

Update by user Aug 01, 2018

But once i contacted Dresslilly they helped me with the refund and it was all solved very quickly The contact ticket i filled in was responded to very quickly eventho it was in the weekend The costumerservice was really helpfull!!

Original review posted by user Aug 01, 2018

I bought a T-shirt at Dresslilly And this time it was way smaller then normal The size didnt match at all
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Resolved
Review
#1318191 Review #1318191 is a subjective opinion of poster.
Product
Dresslily T-shirt
Reason of review
Not as described/ advertised

Wrong size | DressLily

This t shirt that is not the gray one it is the brownish onr with a touch of lace is size says 4x its a medium. Must have got marked wrong in factory. I need to exchange it for a 4x. I dont want to have to pay for shipping and handling. Please help
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Review
#1091288 Review #1091288 is a subjective opinion of poster.
Product
Dresslily T-shirt
Reason of review
Not as described/ advertised

Return | DressLily

1.6
Details
Return - DressLily
Not sized correctly 4x = XL want refund but can't get to customer service.
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Review
#1045864 Review #1045864 is a subjective opinion of poster.
Product
Dresslily T-shirt
Reason of review
Not as described/ advertised

Dresslily - T-shirt Review

My order is missing a t-shirt and one t-shirt says large but it's Small I'm calling my Lawyer
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1 comment
Elyanna
#1218985

Dear customer,

We wish to apologize for any inconvenience

We offer you the measurements under product information. I recommend you to refer to the specific measurements in the product information and compare with yours.

Please kindly contact us with your order number or the email address with the title of “question from pissedconsumer” .Here is link: https://support.dresslily.com/faq/index/index?st=1

Thank you for your continued patience and kind understanding.

Yours Sincerely Dresslily Customer Service

Review
#923144 Review #923144 is a subjective opinion of poster.
Product
Dresslily T-shirt
Reason of review
Not as described/ advertised
1.3
Details
I ordered something on Dec 28th that I have not received. They say it's been sent but I don't believe them. I called them, they don't answer the phone I emailed them and I clicked on 'live chat' on their website to no avail. I finally got thru on FB messaging and was...
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2 comments
Elyanna
#1159998

Dear customer,

Thanks for your message.

We are really sorry that you did not received your order.

As you know,we need the detail information to check the issue and offer you better solution.

Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.dresslily.com/

Please rest assured we will try our best to help you after we checked the information.

Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

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Review
#790524 Review #790524 is a subjective opinion of poster.
Product
Dresslily T-shirt
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Tags
  • Dresslily Scam

NOTHING LIKE PICTURE | DressLily in Chicago, Illinois

All I can say, if you order clothing from china the result will be: *The clothing is too small. *The returns are a nightmare. *The items never look in the picture how they do in real life. To be honest the sweater I ordered from Dreslilly looked like a Cashmere sweater in the picture and ended up being t-shirt material. When I tired to go back to the site and write a review on the sweater (warning the people to not buy it), Dresslilly asked me to sign up using my E-mail. After several times of typing in the correct E-mail and password, the site stated I had the wrong password WHICH... brings me to my next bullet point. *Anytime you buy from a clothing site from China it will record that E-mail only once, and after that you must give them another E-mail. Whether it be :you want to buy another item (don't know why you would??) or write a review. Why they do this, I don't know probably because they want to bombard you with as many E-mails as possible. And because they know their clothing is absolutely awful and they don't want customers new to the site to read those comments. Why do I know all this? I have purchased from different China sites before and it's all the same ***. I'm officially done them.
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1 comment
Elyanna
#1160086

Dear customer,

Thank you for your important feedback and for letting us about your experience with us.

We are really sorry that you did not satisfied with the item you received.

Please kindly connect with us with stating your order number or the email address .Here is link: http://support.dresslily.com/

We will offer you solution after we checked the detail information.

Thank you very much for your understanding. Yours Sincerely Dresslily Customer Service

Review
#781194 Review #781194 is a subjective opinion of poster.
Product
Dresslily T-shirt
Cons
  • Shipping took forever
  • Garbage quality of clothing rip off
Reason of review
Bad quality
Tags
  • Cheap Product

Dresslily - T-shirt Review

I want to know when will i rceive my 2shirts
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1 comment
Elyanna
#1211022

Dear customer,

We very much regret that the inconvenience has occurred.

As it is long distance transport,the packages may be delayed by various factors.

Could you please contact us with your order number or email address with the title of “question from pissedconsumer”? Here is link: http://support.dresslily.com/

Thank you for your important feedback.

Yours Sincerely Dresslily Customer Service

Review
#780077 Review #780077 is a subjective opinion of poster.
Product
Dresslily T-shirt
1.0
Details
I ordered this black spiderman t-shirt from them in September, cheap, although just a mere one or two bucks cheaper than amazon. In November, pissed about not getting anything from them, no item, no excuses even, I decided to fill in a ticket to their non-existant...
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1 comment
Elyanna
#1160139

Dear customer,

Thank you so much for your important feedback.

We are really sorry that you did not received your order.

Would you mind sending us your valid order number or email address?

If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.

Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.dresslily.com/

We will help you to solve your issue after we checked the detail information.

Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

Review
#778461 Review #778461 is a subjective opinion of poster.
Product
Dresslily T-shirt
Cons
  • Are scamming people
  • Not receiving my order but cc being charged
  • Horrible customer service-no customer service
Reason of review
No items received
Loss
$12
Preferred solution
Full refund
Tags
  • Undelivered order

Contact DressLily Customer Service

Website:
www.dresslily.com
Phone:
(202) 888-0973
All DressLily Contacts

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I saw a cute red blouse with lace inset in sleeves. I watched the price drop and finally bought it, but did standard shipping. When i read that it will ship anywhere from "5 to 25 BUSINESS days", I realized that it was going take every bit of those 25 business days. ...
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1 comment
Elyanna
#1164715

Dear customer,

Thank you so much for your important feedback.

We are really sorry any inconvenience.

Would you mind sending us your valid order number or email address?

If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.

Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.dresslily.com/

We will help you to solve your issue after we checked the detail information.

Thank you very much for your kind support in our work in advance! Yours Sincerely Dresslily Customer Service

Review
#771961 Review #771961 is a subjective opinion of poster.
Product
Dresslily T-shirt
Reason of review
Order processing issue