Dear T., We are extremely sorry to inform you that the delivery of your package was unsuccessful and your item was sent back to us. Your goods are back in our warehouse.
This is a delivery error that is unfortunately beyond our control. Please understand that in such case we can only compensate you partially as shipping fees are charged by the shipping agents. Kindly note dresslily does not make any profit on shipping. As a gesture of good will we can offer you the following 3 solutions to resolve this issue: 1) Resend your order today.
In that case we need your help to cover a handling fee to resend you the parcel. The cost is 6 USD. If you choose this option we will send you an invoice via Paypal in the next email. 2) Partial refund to your original payment account We can refund you 29.92 USD to your original payment account.
For credit card refunds, please allow between 7-14 business days for the transaction to be completed. 3) Quick Partial Refund to Your Dresslily Wallet as Store Credit. We can partially refund you 29.92 USD to your Dresslily Wallet and additionally reward you with extra points(You will receive 5 points for every 1 USD. For example 3 USD will gain you 15 points).You will receive this refund within 24 hours.
Learn more about wallet benefits: http://www.dresslily.com/my-wallet.html Check out how to use points: http://www.dresslily.com/m-article-id-86.htm Again we apologize for any inconvenience caused. Please inform us of your decision, we look forward to hearing from you soon. Best regards, Elina Dresslily Customer Service http://www.Dresslily.com/ So I am responsible for their failed delivery and 2 month wait? As a first time DressLily Customer, I have the obligation to warn others.
Shop elsewhere and avoid Dresslily. ( Gesture of Good Will, Laughable)
Review about: Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $40.
Preferred solution: Deliver product or service ordered.