Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

Update by user Feb 13

So disappointed that this website appears to be a total scam!! The dress I bought was gorgeous and I still would really love to have it but I fear I'll never receive it or my money back.

Original review posted by user Feb 12

Ordered a beautiful dress on November 17, 2016 and have yet to receive it as of today, February 12, 2017.I can't reach anyone on the live chat due to the Chinese New Year (although according to their site, they were supposed to reopen on February 2nd).

Also, no response from the support ticket I sent in either.I'm going to be their worst nightmare until I get a refund.

Review about: Dresslily Shipping Service.

Reason of review: Order processing issue.

Had an Experience with Dresslily?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Brandeely
#1294890

Dear customer,

Thank you for your important message.

Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.

Could you please contact us with your order number and your email address with the title of”question from pissedconsumer”?Here is link: https://support.dresslily.com/faq/index/index?st=1

We very much regret for this inconvenience.

Dresslily Customer Support Team

You May Also Like