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DON'T BUY HERE! BBB CAN'T EVEN VERIFY THEIR EXISTENCE! | DressLily

1.2
Details
Bought men's jacket online in OCT 2019 and verified sizing as they looked like a U.K. company, but also have addresses in California and China that can't be reached, or verified. ONE MONTH later the jacket arrives - wrong size (a UK-XL instead of US-XL). NO REFUND POLICY. Per their instructions, spent $30 in postage returning it to California for the correct size on NOV 25. Uploaded the shipping receipt as requested. UPDATE - As of JAN 6, 2020 - no product and no communication. Oh, there so-called Customer Service number only takes calls from new purchasers - slick, huh? Oh, well...live and learn. - Bruce
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Review
#1753259 Review #1753259 is a subjective opinion of poster.
Product
Dresslily Jacket
Pros
  • Apparent look of product
Cons
  • No returns for ill fitting garments
  • Never again
  • No response to questions they ignored them
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
Deliver product or service ordered
Tags
  • Dresslily Review
In short, nobody should do any kind of business with these scam company!! - I ordered a Jacked and paid right away through PayPal. - I took them a month to deliver! - They shipped the wrong size! -The communication with their customer service took almost another month...
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2 comments
Jaelyne
#1653822

Just out of curiosity, did they contact you to offer a $10 credit if you reviewed them on this site? That's how I found this website.

I had a bad experience with DressLily last November, and I had written them off as a company. Then, about a week ago, they emailed me to offer me a $10 credit if I would review them on certain websites, but they wanted to know what I was going to say before giving me the links! Shady AF, IMHO.

So now I've been posting that information - that DressLily tries to buy positive reviews from their customers - on every review site I can find. Kinda explains why they have so many good reviews for such a bad company, don't you think?

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Review
#1481376 Review #1481376 is a subjective opinion of poster.
Product
Dresslily Jacket
Reason of review
Not as described/ advertised
Loss
$43
Preferred solution
Full refund
I ordered a men's medium coat before Christmas. I received a coat so small it could only be a child's coat. Support services were confusing and poorly handled. When I finally sent it back for a full refund, no response. When I tried to access my account info, the site...
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1 comment
Anonymous
#1648775

Dear Customer, We regret to hear that you are having sizing issues. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. DressLily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.

Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. Many thanks, DressLily Customer Support Team

Review
#1472852 Review #1472852 is a subjective opinion of poster.
Product
Dresslily Jacket
Reason of review
Not as described/ advertised
1.5
Details
I placed an order for 5 items carefully checking the size chart for each because each is different for each item. For example if one jacket is XL and you check another jacket in the same size XL it has a different size chart that is considered XL. Each item has a...
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1 comment
Anonymous
#1622518

Dear Customer, We regret to hear that you are having sizing issues. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. We look forward to your reply, DressLily Customer Support Team

Review
#1432895 Review #1432895 is a subjective opinion of poster.
Product
Dresslily Jacket
Cons
  • Inferior materials
  • No chat
  • No customer service
Reason of review
Bad quality
Loss
$140
Preferred solution
Full refund
Tags
  • Winter Jacket
  • Scam Clothing Company
  • Horrible Sizing Charts
I liked the jacket on first site however when it came it was longer than anticipated. It also was to small and looked on how to return. I tried for over an hour to follow the policy and it's entirely to difficult for a person to follow all the details. You don't have a...
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1 comment
Anonymous
#1618947

Dear Customer, We regret to hear that you are having sizing issues. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.

Would you mind messaging us your VALID order number? We will offer you a solution via the ticket center We look forward to your reply, DressLily Customer Support Team

Review
#1422735 Review #1422735 is a subjective opinion of poster.
Product
Dresslily Jacket
Reason of review
Order processing issue
Loss
$100
Preferred solution
Send me a size larger coat and a return box to mail back the smaller coat. You can charge me and credit me when you get the coat
1.0
Details
I purchased what I thought was a wool pea coat white the picture was amazing . What I got? Was a jacket made if felt. Even xl was to small for me in their sizes. I gave my self 2 sizes in leway just to b safe! Ha was I wrong. This jacket was ugly. I meN ugluuuuuuu. I...
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1 comment
Anonymous
#1597570

Dear Customer, We are sorry your order has not met your expectations. Our products are quality checked before being sent out to our customers.

We strive to give our customers the best quality at the lowest prices. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. We look forward to hearing your reply, DressLily Customer Support Team

Review
#1399664 Review #1399664 is a subjective opinion of poster.
Product
Dresslily Jacket
Cons
  • No chat
  • Incomplete order no customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Tags
  • Dresslily Poorly Made Clothing
1.0
Details
About two weeks ago I ordered a jacket. A few days later I got a message to tell me I hadn't paid for it so I re-ordered and paid. Subsequently I ordered a second jacket and paid for it also. I received an order number and found it was being processed. Since then I've...
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1 comment
Anonymous
#1587495

Dear Customer, Thank you for taking the time to write a review Would you mind messaging us your VALID order number? We will offer you a solution via the ticket center.

Please trust us that we will not cheat our customers since we have been specialized in this field for many years.

Thanks! DressLily Customer Support Team

Review
#1387294 Review #1387294 is a subjective opinion of poster.
Product
Dresslily Jacket
Cons
  • So far everything i know about your bisiness
Reason of review
Return, Exchange or Cancellation Policy
Loss
$41
Preferred solution
Full refund

Chinese or Japanese jacket | DressLily

5.0
Details
Chinese or Japanese jacket - DressLily
I am happy with the product that I have brought
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Review
#1298232 Review #1298232 is a subjective opinion of poster.
Product
Dresslily Jacket
Reason of review
Good quality

Ticket AT180621006797, giubbotto, Carlo Colombara | DressLily

4.0
Details
Ho ricevuto il giubbotto, che si presenta esattamente come me lo aspettavo, e come era presentato a catalogo. Nonostante io abbia ordinato una taglia in più , il giubbotto è poco poco stretto, ma veste bene , e è di buona qualità. Grazie a tutti voi anche per la celerità della consegna
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Review
#1290558 Review #1290558 is a subjective opinion of poster.
Product
Dresslily Jacket
Reason of review
Good quality

Contact DressLily Customer Service

Website:
www.dresslily.com
Phone:
(202) 888-0973
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I have been trying to email it will not go through, I really need to to return this jacket, before it is too late, I do not have an return address, please provide me with the address, thank you
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1 comment
Anonymous
#1477047

Dear Customer,We regret to hear that you are having sizing issues.On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.Would you mind messaging us your VALID order number?We will offer you a solution via the ticket center.We look forward to your reply,Dresslily Customer Support Team

Review
#1248900 Review #1248900 is a subjective opinion of poster.
Product
Dresslily Jacket
Reason of review
Return, Exchange or Cancellation Policy