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I had a horrible experience with dresslily and will never buy from them again. They have rude email only customer service and they do nothing to appease the customer. My dress was backordered and was not expected to ship within the 8 - 15 day expected ship time and they will do nothing to expedite the shipping since I needed that dress for a Christmas party and they were shipping it late.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss not as described of delivery service. Dresslily needs to read this review and look into the issue (if any) according to poster's claims.

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Anonymous
Durham, North Carolina, United States #1242152

This is a scam company.Please do not spend you money.

The products are inferior and run 10 times to small, if you even get the product. They are shipped from China in an envelope all squeezed in. No return label. If you try to get a refund, you get caught up in an email loop, their response is computer generated.

Horrible clothes.

Pictures look nice, but they look nothing like what they show.Still waiting on my order from last December.

Brandeely
#1241481

Dear Customer,

We are sorry for all the inconvenience.

Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.

Would you please send us the a private message stating your correct y order number or your email address with the title of “question from pissedconsumer”.

Here is link: https://support.dresslily.com/faq/index/index?st=1

Many thanks, Dresslily Customer Support Team

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