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On December 13th 2016 I was looking at Facebook and an online ad kept popping up. It was a lady inside a knitted "mermaid-fishtail" blanket.

I clicked on the site and was looking for Christmas gifts. I found the one I liked for a friend and proceeded to buy it. The site did give an idea upon delivery which was 15 to -20 business days for standard mail. I completed the transaction and noticed that the amount of $21.41 was taken out of my acct.

Well, Christmas came and went- still not delivery of the item from Dresslily and I emailed the company to receive a typical generic email on their policies for delivering- them I told my friend(who the gift was orginally for for Christmas that it was gong to be a birthday present- well, her birthday passed by and it has been a daily routine now to wait for the mail, be disappointed and email DressLily to vent and it is presently January 20th 2017 and I still have not received what I had ordered on Dec 13th and I STILL have not received any call back frin DressLliy Company/apology- or refund or explaination to what the heck happened to my package, and how they will fix this problem. L1612132129183019 this is the order # Gwen Thompson

Product or Service Mentioned: Dresslily Shipping Service.


Monetary Loss: $2141.

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Dear gwen,

Thank you for your important feedback.

We have various different shipping methods that the customer can choose before the checkout.

These vary in delivery time and we ask that customers wait patiently for their goods to arrive.

We have arranged the full refund to you and sent you a message via our Support Center.

Please kindly login to your account and reply to us there.

Many thanks,

Dresslily Customer Support Team

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