Product: Dresslily Coat Clear all filters (102 of 102 reviews match)
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I ordered a really pretty tan coat from dresslily awhile ago and I was so excited to get it! I opened the package and in the bag was a nasty cardboard brown coat. Not to mention I followed the measurements on their website and got a coat my size but it was still too...
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Brandeely
Brandeely

Dear Customer, We are sorry that you were not satisfied with your order. Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly wh...

Anonymous
Anonymous

Contact your charge card copy and tel them you were unsatisfied with the product and tell them about the shipping charges. Credit card will give you credit. In the interim, ...

Product
Dresslily Coat
#996702
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Brought a coat from them a couple years ago i ordered the large because i thought would fit but when i got it was to tight in the arms, i back for a 2XL they had and they sent me the same one i sent to them in the XL will never buy from them again
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Brandeely
Brandeely

Dear customer,We wish to apologize for any inconvenience We offer you the measurements exactly like the first size chart under product information. I recommend referring to th...

Product
Dresslily Coat
#915454
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THERE IS NO ADDRESS OR PHONE # TO CONTACT DRESSLILY. THEY RESPONDED TO 2 E-MAILS I SENT WITH NO HELPFUL SOLUTIONS. I TRIED TO SEND IT BACK TO SHENZHEN, CHINA, BUT IT CAME BACK UNOPENED. I AM NOT SURE THAT THE ADDRESS WAS CORRECT. I PAID S&H WHICH WAS MORE THAN THE...
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Lmansf
Anonymous

If you paid with paypal file a claim with them, thats what I did. Request full refund. Dont settle for anything less. If you paid with a credit card, get with your credit card...

Anonymous
Anonymous

Try to sell it in a yard sale . so sorry to hear this. I don't have money to waste any more than you. Thank you for the heads up. I will not order from this company and will p...

1.9
Product
Dresslily Coat
I didn't like
  • Product return process or contact information
#823085
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Dresslily - Line is unavailable

#1108051
1.0
Details
they sent me a coat that is to small , i want a refund , im sending it back
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Dresslily Coat Review

#745696
3.0
Details
Placed order on November 16 here it is December 5 still have not received my order. When placed order said take 7 to 10 days??? Where is my order?
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Price Affordability
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Dresslily Coat Review

#745401
1.0
Details
DO NOT USE THIS SITE UNLESS YOU WANT TO DONATE MONEY TO A BLACK HOLE!!!!!!!!!!!!!!!!!!SCAM!!!!!!
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Dresslily Coat Review

#743424
1.0
Details
It's been a month I still haven't seen my coat!!!!! Unacceptable!!!!!!!!!
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It never arrived. But I did look at my credit card account, and the amount was credited to my account. So I will never order from them again. I should have looked up company reviews in the first place. According to the reviews they are crooks and scam artists. I am a...
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Brandeely
Brandeely

Dear customer,Thanks for your important feedback .We are sorry that you did not received your package.As you know,we need the detail information to check the issue and offer y...

1.0
Product
Dresslily Coat
I didn't like
  • Awful customer service
#810303
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I ordered 2 coats both extra large in accordance with their size guide. Also 3 shirts large (size guide) I received 1 XL COAT and 1 LARGE COAT even the XL size wouldn't fit a teenager let alone a fully grown adult, same problem with the shirts and 1 of those came weeks...
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Brandeely
Brandeely

Dear customer,Thanks for your important feedback .We are sorry that you did not satisfied with the items you received.As you know,we need the detail information to check the i...

Product
Dresslily Coat
#808155
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The item I ordered was listed as a trench coat... It was more like a blouse... I ordered an Extra lg. just to be safe. Shoulders were huge and arms were like sticks. I'm so frustrated with this company. Their customer service stinks. I submitted a ticket they...
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Brandeely
Brandeely

Dear customer,Thank you so much for your important feedback. We are really sorry for your size issue.Would you mind sending us your valid order number or email address?Here i...

1.9
Product
Dresslily Coat
I didn't like
  • Whole experience
#803226
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I ordered and paid for a coat on or about Jan 18th. The money came out of my account on Jan 22nd it is Feb 15th and I still do not have the coat. I tried sending email but says can't find my order as the number is wrong even though it is the number on email received...
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Brandeely
Brandeely

Dear customer,Thank you for your valuable feedback. We very much regret issue and are fully committed to resolving it to your satisfaction. Please kindly send me a private mes...

Anonymous
Anonymous

I ordered a jacket January 7th and have yet to receive it!!!!!! It's been 29 days and nothing! I try to track my order and it says there's no tracking number that exist. I cal...

Product
Dresslily Coat
#790499
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To whom it may concern, I purchased a coat from yourselves which unfortunately was too small, even after i carefully measured myself going by your measurements. I now have two ticket numbers Ticket number T16020603388 Ticket number T16012605368, yet no one has...
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Brandeely
Brandeely

Dear Paula,Thank you for your important feedback and for letting us about your experience with us.We want to extend our sincere apologies for the problems you have experienced...

Dresslily Redcar And Cleveland, England
Product
Dresslily Coat
I didn't like
  • Garbage quality of item
  • No communication at all
#790325
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I order a mens coat n recieved a coat two sizes to small. This company need a consumer number to call for cases such as this
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Brandeely
Brandeely

Dear customer,Thank you for notifying us of your complaint.I am sorry to tell you that there is no phone in our website now,we will improve it in the future.We offer you the m...

1.6
Product
Dresslily Coat
#790179
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Coat looked nothing like the picture. Waste of money.
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Brandeely
Brandeely

Dear customer,We very much regret that the inconvenience has occurred.Please rest assured all the items are checked before they are shipped out .Could you please contact us wi...

1.0
Dresslily Hartland, Wisconsin
Product
Dresslily Coat
#790176
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