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1.6
Details
Dresslily keeps sending me things but no return lable to get the wright size They wanted me to donate the coat an get credit for the coat. Been talking to Dresslily for a long time would like to cut the coat in1/2 an send it back but that would cost me more money...
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Review
#1397057 Review #1397057 is a subjective opinion of poster.
Product
Dresslily Coat
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
Tags
  • Worst Shopping Experience Ever
  • Nothing Fit
4.8
Details
Great stuff for costumes! - DressLily
EVERYTHING I have purchased from dresslily has fit perfectly!(always check the size charts!) There isn’t a single item I haven’t LOVED! This is a great website to find my typical office attire(my closet is overflowing with dresslily dresses!) AND to find unique pieces...
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Review
#1326162 Review #1326162 is a subjective opinion of poster.
Product
Dresslily Coat
Pros
  • Mechandise
  • Decent looking products
  • Good contact and customer service
Reason of review
Good customer service

Line is unavailable | DressLily

1.0
Details
they sent me a coat that is to small , i want a refund , im sending it back
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Review
#1108051 Review #1108051 is a subjective opinion of poster.
Product
Dresslily Coat
Reason of review
Return, Exchange or Cancellation Policy
I ordered a really pretty tan coat from dresslily awhile ago and I was so excited to get it! I opened the package and in the bag was a nasty cardboard brown coat. Not to mention I followed the measurements on their website and got a coat my size but it was still too...
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2 comments
Elyanna
#1295628

Dear Customer,

We are sorry that you were not satisfied with your order.

Please note that Dresslily does provide a size chart on all our item pages, and it is shown clearly when choosing a size.

We kindly ask that customers use their exact measurements against our chart to calculate the correct size before purchasing.

Could you please contact us with your order number and your email address with the title of”question from pissedconsumer”in this link:https://support.dresslily.com/faq/index/index?st=1.

We look forward to your reply,

Dresslily Customer Support Team

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Review
#996702 Review #996702 is a subjective opinion of poster.
Product
Dresslily Coat
Reason of review
Not as described/ advertised

Dresslily - Coat Review from Elkhart, Indiana

Brought a coat from them a couple years ago i ordered the large because i thought would fit but when i got it was to tight in the arms, i back for a 2XL they had and they sent me the same one i sent to them in the XL will never buy from them again
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1 comment
Elyanna
#1210978

Dear customer,

We wish to apologize for any inconvenience

We offer you the measurements exactly like the first size chart under product information. I recommend referring to the specific measurements in the product information and compared with yours.

Please kindly contact us with your order number or the email address with the title of “question from pissedconsumer” .Here is link: http://support.dresslily.com/

Thank you for your continued patience and kind understanding.

Yours Sincerely Dresslily Customer Service

Review
#915454 Review #915454 is a subjective opinion of poster.
Product
Dresslily Coat
Reason of review
Not as described/ advertised

COAT RETURN | DressLily

1.9
Details
I PURCHASED A LADIES COAT IN 2015. IT WAS TOO SMALL SO I TRIED TO MAIL IT BACK. THIS WAS AND STILL IS, A MAJOR PROBLEM. THERE IS NO ADDRESS OR PHONE # TO CONTACT DRESSLILY. THEY RESPONDED TO 2 E-MAILS I SENT WITH NO HELPFUL SOLUTIONS. I TRIED TO SEND IT BACK TO SHENZHEN, CHINA, BUT IT CAME BACK UNOPENED. I AM NOT SURE THAT THE ADDRESS WAS CORRECT. I PAID S&H WHICH WAS MORE THAN THE COAT WAS WORTH. THE INTERNET IS OF NO HELP. I'VE WASTED OVER $50.00 ON THIS PURCHASE. I CAN'T RETURN THIS COAT, THEY SAID, UNLESS I HAVE AN RETURN LABEL.
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2 comments
Kasyn
#1151876

If you paid with paypal file a claim with them, thats what I did. Request full refund.

Dont settle for anything less.

If you paid with a credit card, get with your credit card company and do a charge back. They will get your money refunded.

You can get your money back, dont give up.

Anonymous
#1139810

Try to sell it in a yard sale . so sorry to hear this.

I don't have money to waste any more than you.

Thank you for the heads up. I will not order from this company and will pass this on to everyone I know.

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Review
#823085 Review #823085 is a subjective opinion of poster.
Product
Dresslily Coat
Cons
  • Product return process or contact information
Tags
  • No Phone Customer Service

I Oredered A Coat | DressLily in Barberton, Ohio

1.0
Details
It never arrived. But I did look at my credit card account, and the amount was credited to my account. So I will never order from them again. I should have looked up company reviews in the first place. According to the reviews they are crooks and scam artists. I am a person of few words. I can not think of eighty words to say about them. Except stay away from this company. Never order from them. Never, never, never, never, never, never, never order from them.
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1 comment
Elyanna
#1158255

Dear customer,

Thanks for your important feedback .

We are sorry that you did not received your package.

As you know,we need the detail information to check the issue and offer you better solution.

Could you please contact us and state your order number or email address.

Here is link to contact us: http://support.dresslily.com/ We will try our best to help you after we checked the detail information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

Review
#810303 Review #810303 is a subjective opinion of poster.
Product
Dresslily Coat
Cons
  • Customer service
Reason of review
Order processing issue
Tags
  • scams online

Stay away from this so called company. | DressLily

I ordered 2 coats both extra large in accordance with their size guide. Also 3 shirts large (size guide) I received 1 XL COAT and 1 LARGE COAT even the XL size wouldn't fit a teenager let alone a fully grown adult, same problem with the shirts and 1 of those came weeks after. As for quality, don't make me laugh, cheap and thin material. Anyone that buys from them after reading these reviews will get what they deserve A PILE OF ***.
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1 comment
Elyanna
#1158258

Dear customer,

Thanks for your important feedback .

We are sorry that you did not satisfied with the items you received.

As you know,we need the detail information to check the issue and offer you better solution.

Could you please contact us and state your order number or email address.

Here is link to contact us: http://support.dresslily.com/ We will try our best to help you after we checked the detail information. Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

Review
#808155 Review #808155 is a subjective opinion of poster.
Product
Dresslily Coat
Reason of review
Not as described/ advertised

OMG!! What a rip off! | DressLily in Crown Point, Indiana

1.9
Details
The item I ordered was listed as a trench coat... It was more like a blouse... I ordered an Extra lg. just to be safe. Shoulders were huge and arms were like sticks. I'm so frustrated with this company. Their customer service stinks. I submitted a ticket they responded saying I had to submit more info. So I have tried to several times and I just says my ticket was deleted. I HOPE THIS COMPANY GOES BELLY UP! Oh.. did I mention when I opened it... a button fell out of the bag...
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1 comment
Elyanna
#1159565

Dear customer,

Thank you so much for your important feedback.

We are really sorry for your size issue.

Would you mind sending us your valid order number or email address?

Here is link:http://support.dresslily.com/

If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.

Thank you very much for your kind support in our work in advance! Best Regards Dresslily Customer Service

Review
#803226 Review #803226 is a subjective opinion of poster.
Product
Dresslily Coat
Cons
  • Whole experience
Reason of review
poor customer service, bad quality and not as described
Loss
$25
Preferred solution
Full refund
Tags
  • Horrible Everything

Contact DressLily Customer Service

Website:
www.dresslily.com
Phone:
(202) 888-0973
All DressLily Contacts

DressLily Reviews

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DressLily reviews

Order never received | DressLily in Nashville, Tennessee

I ordered and paid for a coat on or about Jan 18th. The money came out of my account on Jan 22nd it is Feb 15th and I still do not have the coat. I tried sending email but says can't find my order as the number is wrong even though it is the number on email received from you. I am tired of waiting. If this is your ideal of customer service I will never buy from the company again and will advise all my friends about this scam.
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3 comments
Elyanna
#1160002

Dear customer,

Thank you for your valuable feedback.

We very much regret issue and are fully committed to resolving it to your satisfaction.

Please kindly send me a private message stating your order number or your account email address .

Here is link: http://support.dresslily.com/

Thank you for your continued patience and kind understanding. Best Regards Dresslily Customer Service

Anonymous
#1112813

I ordered a jacket January 7th and have yet to receive it!!!!!! It's been 29 days and nothing!

I try to track my order and it says there's no tracking number that exist. I call customer service and it goes to a voicemail.

The phone never rings, it goes straight to voicemail!

Anonymous
#1112306

I have had the problems to cant someone take them down they are so out of order stealing from good people

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Review
#790499 Review #790499 is a subjective opinion of poster.
Product
Dresslily Coat
Reason of review
Problem with delivery