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Will not let me return for just not liking the product | DressLily in Tacoma, Washington

1.4
Details
I purchased a sweater that looked awesome in the picture but not on me. I want to return this but unless there is something wrong with the product itself they will not accept the return. Absolutely disgusted.
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Review
#1654152 Review #1654152 is a subjective opinion of poster.
Product
Dresslily Clothing

Sizes way small, not even close | DressLily

1.0
Details
I ordered three shirts, I wear XL and ordered XXL and the were barley L. 1st experience with this company not a good one. I submitted a complaint, let's see how they handle it!
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Review
#1586884 Review #1586884 is a subjective opinion of poster.
Product
Dresslily Clothing
Cons
  • Poor quality sometimes and the size difference
Reason of review
Not as described/ advertised
Loss
$68
Preferred solution
Full refund

Amo a loja, tudo em ótima qualidade! | DressLily

5.0
Details
Já comprei diversas vezes na dresslily, desde roupas a utensílios domésticos, e tudo sempre chegou de forma muito rápida (mesmo meu país tendo alguns problemas de processamento de correios) na média de 1 mês sempre chega meus pedidos, sempre com a qualidade excelente! A equipe também tem um bom atendimento, um produto que comprei ficou fora de estoque e eles entraram em contato para resolver, e saber o que gostaria de fazer (esperar para voltar o estoque, ou escolher outro produto) e assim foi feito e enviado. Continuarei sempre comprando A++++
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Review
#1540384 Review #1540384 is a subjective opinion of poster.
Product
Dresslily Clothing
Pros
  • Service
  • Speed of delivery
  • Waittng for product to arrive
Reason of review
Good customer service
Tags
  • Good Prices
  • Good
very bad customer service very bad experience poor poor quality of clothes very disappointed! don't waste your time or money!
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1 comment
Anonymous
#1683398

Dear Customer, We are sorry your order has not met your expectations. Our products are quality checked before being sent out to our customers.

We strive to give our customers the best quality at the lowest prices. Would you mind messaging us your VALID order number? We will offer you a solution via the ticket center.

If you have any further questions, please Email us at support@Dresslily.com for assistance. We look forward to hearing your reply, DressLily Customer Support Team

Review
#1524973 Review #1524973 is a subjective opinion of poster.
Product
Dresslily Clothing
Reason of review
Bad quality
The quality of the clothing is sub-par. One of the garments I revceived had *** through it They would not refund unless I returned the package..... the returns have to be shipped to China and they would not pay for return shipping. I had to call my credit card company...
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1 comment
Anonymous
#1678385

Dear Customer, We are sorry your order has not met your expectations. Our products are quality checked before being sent out to our customers.

We strive to give our customers the best quality at the lowest prices. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. We look forward to hearing your reply, DressLily Customer Support Team

Review
#1521939 Review #1521939 is a subjective opinion of poster.
Product
Dresslily Clothing
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
1.0
Details
they… I ordered four tops from Dresslily they were rosegal brand. I measured myself prior to placing the order to be sure I was ordering the correct fit. Upon receipt the products they were poorly made and very large in certain areas and super tight in other areas on...
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1 comment
Anonymous
#1648776

Dear Customer, We regret to hear that you are having sizing issues. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm. DressLily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.

Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. Many thanks, DressLily Customer Support Team

Review
#1474105 Review #1474105 is a subjective opinion of poster.
Product
Dresslily Clothing
Reason of review
Bad quality

Item Not As Described L1811031549576528 | DressLily in White Plains, New York

4.1
Details
Item Not As Described L1811031549576528 - DressLily
I received the item on time but it wasnt as described. I contacted the support center and the issue was resolved very fast. Customer service is very good. My recommendation is that the there have to be a little more control over the producers!
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Review
#1413546 Review #1413546 is a subjective opinion of poster.
Product
Dresslily Clothing
Pros
  • Customer service
  • Great customer service
Cons
  • Bad quality for some products
Reason of review
Bad quality
Loss
$22
Preferred solution
Full refund
Tags
  • Poor Quality For Price
2.5
Details
I made an order over a week ago I have heard nothing back no email no anyting and calling customer service was a waste of time I don't know if my order is shipped or not
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1 comment
Anonymous
#1618933

Dear Customer, We are sorry things have taken longer than expected. Please note that all our items have varying processing times that are clearly marked on the product page.

The total time it will take to receive your item is the processing time plus the shipping time. Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. Many thanks, DressLily Customer Support Team

Review
#1408303 Review #1408303 is a subjective opinion of poster.
Product
Dresslily Clothing
5.0
Details
Very impressed with the softness and also with the generous size. The band at the bottom is slightly stretchy which is very nice. I was expecting the bottom band to be non giving and stiff so I ordered the appropriate size since I need more room in the hips. I actually...
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Review
#1399623 Review #1399623 is a subjective opinion of poster.
Product
Dresslily Clothing
Pros
  • Quality of the shirts
  • Almost all
Reason of review
Good quality
Tags
  • Good Prices

Contact DressLily Customer Service

Website:
www.dresslily.com
Phone:
(202) 888-0973
All DressLily Contacts

DressLily Reviews

  1. 1053 reviews
  2. 350 reviews
  3. 125 reviews
  4. 77 reviews
  5. 153 reviews
DressLily reviews
4.8
Details
Nice, but confusing sizing - DressLily
Nice, but confusing sizing - DressLily
This is as pertains to my order L1810031430468561 which I received on 10/16/18 . I have had good experiences with Dress Lilly since I started buying from them this spring. I have gotten all the items I ordered and all in nice condition. I am a US size 24-26 - 2X-3X. So...
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Review
#1384864 Review #1384864 is a subjective opinion of poster.
Product
Dresslily Clothing
Pros
  • Clothing
  • Items
  • Product
Cons
  • Shrinking sizes
Reason of review
Nice stuff, mildly concerned