I placed an order online on December 23rd for 2 items!I never received the order!!!
What is worse is I have been corresponding with customer service by email and they just keep giving me the run around about the order. They keep telling me to be patient and if I don't receive my order they will solve this issue for me. Then said because I did not pay for a tracking fee that they can not track my order. They promised a delivery time of 10 to 15 days.
Then 15 to 25 days, then to 30, 40 and even had the nerve to say 60 days!!!! This is completely unacceptable and terrible customer service!!! I am very disappointed and their responses turned my disappointment to frustration and anger!!!
I even told the rep Hennessey, that I would never recommend them to anyone that it would be an embarrassment on my part for them to experience the same thing and hassle as I am!!!!BEWARE OF THIS COMPANY, YOU WILL NOT BE SATISFIED AT ALL!!!!
More Review Details
What I liked
What I disliked
- Did not receive order
- Run around from customer service
- Reason of review:
- Problem with delivery
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Footwear and Clothing
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