Dresslily - Don't order from them!

668 of 1420 Dresslily reviews

I ordered 2 sweaters, one was just the one in the photo, the other was nothing like the photo, and not even the right material. So I tried ordering it again, and they sent met TWO of the wrong sweater. Done. Who wants to wait 6 weeks to get their order, then if something goes wrong, spend as much as the order just to ship it back???

Do not trust the size of the clothes either. Some people get ones that are microscopically small...and some as big as a tent...some even receive DAMAGED items...like someone wore them for a long time!

This review is a subjective opinion of a user.
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Diversity of Products or Services
Price Affordability
Exchange, Refund and Cancellation Policy
Discounts and Special Offers

Reason of review:
item was not like the photo online
Preferred solution:
Full refund
Monetary loss:
$200
Product or service
Sweater
Review category
Footwear and Clothing
review #759279

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668 of 1420 Dresslily reviews
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Brandeely

May 31 #1166718 Shenzhen, Guangdong, China

Dear customer,
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly connect with us with stating your order number or the email address .Here is link: http://support.dresslily.com/
We will offer you solution after we checked the detail information.
Thank you very much for your understanding. Best Regards Dresslily Customer Service

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