Rockville, Maryland
Not resolved
1 comment

I ordered a jacket on 11/27/18 with expedite shipping option, today is 12/31/18 and it still says processing. I tried to contact them multiple times to no avail.

I paid through PayPal. I am gonna cancel/dispute it.

Let alone me, I am going to make sure that my friends and social circle never order anything from them going forward. They are dishonest, very dishonest business.

Product or Service Mentioned: Dresslily Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $44.

Preferred solution: Full refund.

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Dear Customer, We are sorry things have taken longer than expected. Please note that all our items have varying processing times that are clearly marked on the product page.

The total time it will take to receive your item is the processing time plus the shipping time. We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. We look forward to your reply, DressLily Customer Support Team

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