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Summary of Dresslily Customer Service Calls

2462 TOTAL CALLS
73% SUCCESSFUL CONNECTIONS
00:47 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Dresslily to Ask about:

Shipping and Delivery:

  • “Did not receive merchandise”
  • “Havent recived 4 hoodies”
  • “I havent received my order on time”

Return/ Replace:

  • “About a return”
  • “Want to know How to return my order”
  • “Return's”

Refund:

  • “Refund of money”
  • “About a order I didn't receive. Requesting a refund”
  • “Would like a refund or my blouse”

Payments and Charges:

  • “Couldn't order then lost coupon and points”
  • “Billed twice”
  • “Took money”

Cancellation:

  • “They canceled my order and i want to know when will mh money be put back on my card”
  • “I need to cancel it order”
  • “Cancel shipment”

Staff:

  • “Checkout stated contact customer service”
  • “Customer service”
  • “Will not accept my password to get in to any of your services”

Cards:

  • “Gift card questions”
  • “Bcos my card won't get excepted on some items I'm trying to purchase”
  • “It will not take my credit card”

Account:

  • “Chrged my account still hvnt sent my merchandise”
  • “About an order in which my account shows no record of!”

Other:

  • “None of the items I bought fit at all”
  • “Want my things I ordered in May”
  • “Can not place order”

About Dresslily

Top 5 Dresslily Services

Shipping Service, Customer Care, Delivery Service

Top 5 Dresslily Products

Dress, Clothing, Shirt, Coat, Jacket

Top 5 Likes about Dresslily

Good pricing, Clothes, Prices and apparent look of product, Product is cute, Apparent look of product

Top 5 Dislikes about Dresslily

Customer service, Never received item, Stole my money, Quality of clothing, Return policy sizes of clothes

Summary

DressLily is an international online store of fashion clothing for men and women. The company focuses on the latest fashion styles. It presents different lines of clothes and accessories. Dresslily sells such products as women lingerie, bags, shoes, wigs and jewelry, etc. A variety of men jeans, accessories, sport watches and shoes are also available at DressLily. The online store serves customers from all over the world. At DressLily there are shopping guides which provide information about warranty and return, shipping and handling as well as possible payment methods. The store has a bonus program and operates a help center for shopping convinience of its customers.

Dresslily reviews and complaints

Dresslily is ranked 421 out of 1918 in Footwear and Clothing category

Area Served

USA

Payment Methods

MasterCardPayPal

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Dresslily Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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