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Summary of Dresslily Customer Service Calls

2374 TOTAL CALLS
74% SUCCESSFUL CONNECTIONS
00:48 AVG CALL DURATION
1% ISSUES RESOLVED

Customers Contact Dresslily to Ask about:

Shipping and Delivery:

  • “Did not receive merchandise”
  • “Havent recived 4 hoodies”
  • “I havent received my order on time”

Return/ Replace:

  • “Return & Refund”
  • “Because I do not have a invoice in my order. I need to return my jacket it does not fit”
  • “In need of information on return & refund for unused items”

Refund:

  • “Refund of money”
  • “Would like a refund or my blouse”
  • “Package never recieved and money not refunded”

Cancellation:

  • “They canceled my order and i want to know when will mh money be put back on my card”
  • “I need to cancel it order”
  • “Cancel shipment”

Staff:

  • “Checkout stated contact customer service”
  • “Customer service”
  • “Will not accept my password to get in to any of your services”

Payments and Charges:

  • “Billed twice”
  • “Took money”
  • “I didn't get my order or email and they have my money”

Cards:

  • “Gift card questions”
  • “Bcos my card won't get excepted on some items I'm trying to purchase”
  • “It will not take my credit card”

Account:

  • “Chrged my account still hvnt sent my merchandise”
  • “About an order in which my account shows no record of!”

Other:

  • “I had order a pair of black pants in feb,and still i dont have it”
  • “My item not complete and not working”
  • “I am missing 2 items from my order”

About Dresslily

Top 5 Dresslily Services

Shipping Service, Customer Care, Delivery Service

Top 5 Dresslily Products

Dress, Clothing, Shirt, Coat, Jacket

Top 5 Likes about Dresslily

Price, Clothes, Prices and apparent look of product, Product is cute, Extremely dissatisfied

Top 5 Dislikes about Dresslily

Horrible customer service, Product not delivered, Stole my money, Quality of item, Return policy sizes of clothes

Summary

DressLily is an international online store of fashion clothing for men and women. The company focuses on the latest fashion styles. It presents different lines of clothes and accessories. Dresslily sells such products as women lingerie, bags, shoes, wigs and jewelry, etc. A variety of men jeans, accessories, sport watches and shoes are also available at DressLily. The online store serves customers from all over the world. At DressLily there are shopping guides which provide information about warranty and return, shipping and handling as well as possible payment methods. The store has a bonus program and operates a help center for shopping convinience of its customers.

Dresslily reviews and complaints

Dresslily is ranked 442 out of 1890 in Footwear and Clothing category

Area Served

USA

Payment Methods

MasterCardPayPal

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Dresslily Stats

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Number of Reviews

No reviews for this period.

Number of Comments

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Number of Calls

No calls for this period.

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Products and Services Sold by Dresslily