Contact Information

DressLily Phone Numbers

  • (202) 888-0973
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Summary of DressLily Customer Service Calls

2763 TOTAL
00:46 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact DressLily to Ask about:

Shipping and Delivery Question:

  • “I need to know where is my order”
  • “Paid for fast shipping and didn't happen”
  • “Received wrong order” , Review # 1728940

Request for Information Question:

  • “Questions about a product”
  • “Questions about my order”
  • “About an order not received”

Return/ Replace Question:

  • “Return & Refund”
  • “Return”
  • “Items to small need to return”

Refund Question:

  • “Having trouble online with a refund request”
  • “Refund of money”
  • “I am waiting on a refund for returned items”

Payments and Charges Question:

  • “Payment method”
  • “Billing question”
  • “Order payment”

Activation/ Cancellation Question:

  • “To cancel an order” , Review # 1694937
  • “Cancelling an order”
  • “Cancel order”

Product/ Service Question:

  • “I order a bathing suit April 28th and paid extra shipping, and my order still hasn’t showed up!”
  • “My item not complete and not working”
  • “Someone created a fake account for me”

Staff Question:

  • “Hi my name is maria lopez the reason i want to talk with costumers service is because i ordered something and it was not the correct size, i sent it back like a week in a half ago, i would like to know whats gonna happen now my order number is LP181”
  • “Checkout stated contact customer service” , Review #1227363
  • “Customer service”

Account Question:

  • “Chrged my account still hvnt sent my merchandise”
  • “Won't accept my password to get into any of your sites”
  • “Will not accept my password to get in to any of your services”

Cards Question:

  • “Gift card questions”
  • “Bcos my card won't get excepted on some items I'm trying to purchase”
  • “It will not take my credit card”

Other Question:

  • “Illegitimate tax fees”
  • “Уточнить заказ”
  • “I need help ordering something I guess I'm not doing something right”

DressLily Rating Stats

1.8 out of 5 stars
based on 1757 reviews
See all 3393 reviews

Rating trend


DressLily Return Policy
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DressLily Delivery Policy
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DressLily Warranty
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DressLily Terms of Service
The user agrees to's web terms and conditions and acknowledges that they are subject to, governed by and interpreted in accordance with the laws of Hongkong, and the user hereby agrees to be subject to the same. The Company provide services to the user subject to the notices, terms and conditions set forth in this agreement (the "Agreement"). All text, graphics, photographs or other images, button icons, audio clips, logos, slogans, trade names or word software and other contents on the website of (collectively, "Content"), belongs exclusively to or its appropriate content suppliers. The Customer may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any of the Content or otherwise dispose of any of the Content in a way not permitted by , without's express prior written consent. The use of data mining, robots, or similar data gathering and extraction tools on as well as the use of trademarks or service marks in meta-tags is strictly prohibited.
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DressLily Privacy Policy
Unless stated otherwise below, the provision of The Customer's personal data is neither legally nor contractually obligatory, nor required for conclusion of a contract. The Client are not obliged to provide The Client's data. Not providing it will have no consequences. This only applies as long as the processing procedures below do not state otherwise. The User of company services can use Company's websites without submitting personal data. Every time DressLily's' website is accessed, user data is transferred to The Company or Company's web hosts/IT service providers by The Client's internet browser and stored in server log files. This stored data includes for example the name of the site called up, date and time of the request, the IP address, amount of data transferred and the provider making the request. The processing is carried out on the basis of Article 6(1) f) GDPR due to DressLily's' legitimate interests in ensuring the smooth operation of Company's website as well as improving DressLily's' services.
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DressLily FAQ
I forgot Company's password. The Company will send The User of company services an automated email with information on how to reset The Customer's password. Here, The Customer can add a new address, remove an existing address, or edit an existing address. The Company will offer this function in the near future. Register for a customer account on and activate The Customer's account. Some special activities which are sent to The Client's email will feature coupon giveaways. Coupons are a great way to save money. Make sure the coupon has not expired (most will show the expiry date in The Client's account). The Client can only use one coupon code per order. When The User of company services go to the "PLACE The Client's ORDER" button, Company's system will show The Client how many points The User can use for this order. Please note The User require a minimum of 50 D points. Register/Login in——Choose the products —— Add to bag——Pay for the order——Receive the order.
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Top DressLily Services

Shipping Service, Customer Care, Delivery Service

Top DressLily Products

Dress, Clothing, Shirt

DressLily Pros and Cons

Pros: Good pricing, Cute clothes, Product is cute, Prices and apparent look of product, Fast delivery

Cons: Customer service, Fact i did not get my stuff, Stole money, Quality absolutely shocking and no customer services at all, Getting wrong size


DressLily is an international online store of fashion clothing for men and women. The company focuses on the latest fashion styles. It presents different lines of clothes and accessories. Dresslily sells such products as women lingerie, bags, shoes, wigs and jewelry, etc. A variety of men jeans, accessories, sport watches and shoes are also available at Dresslily. The online store serves customers from all over the world. At DressLily there are shopping guides which provide information about warranty and return, shipping and handling as well as possible payment methods. The store has a bonus program and operates a help center for shopping convinience of its customers.

DressLily reviews and complaints

DressLily is ranked 408 out of 2293 in Footwear and Clothing category

Area Served

USA, Canada, Europe, Worldwide, Other, UK

Payment Methods


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