DressLily - Checking on the status of my order
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1 comment
My order number L181008****217918.I'm waiting for tracking number
Reason of review: Order processing issue.
Location: Atlanta, Georgia
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Please avoid publishing any personal information and promotional content
Dear Etienne, We regret any inconvenience or frustration that your experience has caused you. Please rest assured that we are always here to help you.
Find out more about our policy see here:https://www.dresslily.com/m-article-id-80.htm L181008****217918 We are sorry to hear that you have the issue for this order. We are sorry to let you know that we cannot ship the below item at this time. 27658*****1 In order to resolve this issue we would like to offer you the following options: Option 1. Exchange for product(s) of an equivalent value.
In this case, please kindly give us the product link (URL) you would like to order instead. Please indicate the size/color too if applicable. We recommend that you choose an item that dispatches within 3 business days, to ensure that you will get your product quickly. Option 2.
Cancel the remaining item(s) and refund you. We will refund you in full for the remaining items to your original payment account. Please confirm which option do you perfer. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, we are committed to providing you with the best service possible. Best Regards, DressLily Customer Service http://www.dresslily.com/