Oakdale, California
1 comment
100% full Not resolved
2.4
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Advertised vs Delivered
Diversity of Products or Services
Price Affordability
Product or Service Quality
Website

I purchased a men's large hoodie.The sizing they listed was incorrect so it did not fit.

I started a ticket. They were to respond in 24 hours. They did not. Four days later I sent in another ticket.

Three days later they respond. I reply with the photos they requested for a replacement for an extra large. Both tickets have been closed on DressLily's end.

I will be opening a new ticket today and trying to chat later tonight.I have yet been able to have a live chat to fix the problem.

Reason of review: Poor customer service.

Monetary Loss: $26.

Preferred solution: Replace with a larger size (Men's Extra Large).

I didn't like: Return policy, No actual person to talk for assitance chat line never available.

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Brandeely
Shenzhen, Guangdong, China #1169795

Dear customer,

We are really sorry any inconvenience.

Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/

We will help you to solve your issue after we checked the detail information.

Thank you very much for your kind support in our work in advance!

Yours Sincerely Dresslily Customer Service

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