Dresslily - Camcelled return tickets

877 of 1559 Dresslily reviews

I purchased a men's large hoodie.The sizing they listed was incorrect so it did not fit.

I started a ticket. They were to respond in 24 hours. They did not. Four days later I sent in another ticket.

Three days later they respond. I reply with the photos they requested for a replacement for an extra large. Both tickets have been closed on DressLily's end.

I will be opening a new ticket today and trying to chat later tonight.I have yet been able to have a live chat to fix the problem.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Diversity of Products or Services
Advertised vs Delivered
Price Affordability

  • What I liked
      No items
  • What I disliked
    • Return policy
    • No actual person to talk for assitance chat line never available

Reason of review:
Poor customer service
Preferred solution:
Replace with a larger size (Men's Extra Large)
Monetary loss:
Product or service
Review category
Footwear and Clothing
review #753251

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877 of 1559 Dresslily reviews

Jun 07, 2016 #1169795 Shenzhen, Guangdong, China

Dear customer,
We are really sorry any inconvenience.
Would you mind sending us your valid order number or email address? Here is link: http://support.dresslily.com/
We will help you to solve your issue after we checked the detail information.
Thank you very much for your kind support in our work in advance!
Yours Sincerely Dresslily Customer Service

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