I purchased a men's large hoodie.The sizing they listed was incorrect so it did not fit.
I started a ticket. They were to respond in 24 hours. They did not. Four days later I sent in another ticket.
Three days later they respond. I reply with the photos they requested for a replacement for an extra large. Both tickets have been closed on DressLily's end.
I will be opening a new ticket today and trying to chat later tonight.I have yet been able to have a live chat to fix the problem.
More Review Details
|Product or Service Quality|
|Diversity of Products or Services|
|Advertised vs Delivered|
What I liked
What I disliked
- Return policy
- No actual person to talk for assitance chat line never available
- Reason of review:
- Poor customer service
- Preferred solution:
- Replace with a larger size (Men's Extra Large)
- Monetary loss:
- Product or service
- Review category
- Footwear and Clothing
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