I purchased two asymmetrical cardigans that were originally $45, but discounted down to $13.When they arrived I was shocked by the shoddy quality.
They were paper thin, see through, an odd fabric, didn't fit their sizing chart, and had interior stay stitching showing through on the outside of the collar. I instantly contacted the company about returning for a refund. Their web site said you would receive a response within 24 hours. I sent 3 messages within 4 days before hearing a word back.
Not they want me to take pictures of the measurements of these items, send them back and then they might consider a course of action. They also directed me to look at their sizing agreement (they didn't even send a link to this, but instead I needed to copy/paste and look it up myself). They claim everything goes through serious scrutiny before being shipped out and sizes must be within an inch and a half. Really?
So how did my item get sent to me when both the arms and bust were WAY too small. I am absolutely disgusted with their customer service - really, they have none.
I will never purchase from them again and will continue to warn unsuspecting buyers of the same.
More Review Details
|Diversity of Products or Services|
|Product or Service Quality|
What I liked
What I disliked
- Size of clothing
- Awful customer service
- Clothing quality
- Reason of review:
- customer service and quality
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Footwear and Clothing
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Bought two shirts in December and received one today being March 2nd. It looks nothing like the picture the "lace" is coming apart. The quality is horrible. My advice stay..."
- "This company will send you items that are COMPLETELY wrong and won't refund you the money. I ordered 5 items in December of 2014 and realized immediately that they weren't..."
- "I didn't mind waiting for the items ... I knew that they'd take a while coming from China. But then only 3 of the 4 pieces arrived (and the 4th..."
- "IF you’re in a hurry, just watch the video https://youtu.be/SwRDVoFxK9A The rest is what led up to it. When I returned home Thursday afternoon my internet service via Sudden Link..."
- "I purchased a waist training belt. I wore it one time and in less than two hours, it tore in two places. I tried returning it and have just been..."
- "Chrysler Capital Auto Leasing refuses to terminate lease dismisses or acknowledge that they failed in Specific Performance on their contract by negating malfunctioning Jeep vehicle problems........ FCA Recall S55/NHSTA 16V-529..."
- "I went on the Ava's Website and found an amazing arrangement of pink flowers in a pink vase with a cute little frame for the new baby girl- I ordered..."
- "Can not see my tv laying in the bed ask them to move tv they said call corporate I asked them to fix it and nothing has changed been here..."
- "Building a home is supposed to be an enjoyable experience. However, Wilson Parker Homes, their preferred lender Bank South and contractors have managed to make our experience stressful and unpleasant..."