Peachtree City, Georgia
1 comment
100% full Not resolved
Diversity of Products or Services
Product or Service Quality

I purchased two asymmetrical cardigans that were originally $45, but discounted down to $13.When they arrived I was shocked by the shoddy quality.

They were paper thin, see through, an odd fabric, didn't fit their sizing chart, and had interior stay stitching showing through on the outside of the collar. I instantly contacted the company about returning for a refund. Their web site said you would receive a response within 24 hours. I sent 3 messages within 4 days before hearing a word back.

Not they want me to take pictures of the measurements of these items, send them back and then they might consider a course of action. They also directed me to look at their sizing agreement (they didn't even send a link to this, but instead I needed to copy/paste and look it up myself). They claim everything goes through serious scrutiny before being shipped out and sizes must be within an inch and a half. Really?

So how did my item get sent to me when both the arms and bust were WAY too small. I am absolutely disgusted with their customer service - really, they have none.

I will never purchase from them again and will continue to warn unsuspecting buyers of the same.

Reason of review: customer service and quality.

Monetary Loss: $27.

Preferred solution: Full refund.

I didn't like: Size of clothing, Scam, Awful customer service, Clothing quality.

Had an Experience with Dresslily?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Dear customer,

We are really sorry for any inconvenience.

Please rest assured we will try our best to help you.

As you know,we need the detail information to check the issue.

Please kindly connect with us with stating your order number or the email address .Here is link:

We will offer you solution after we checked the detail information. Thank you very much for your understanding. Yours Sincerely Dresslily Customer Service

You May Also Like

Dresslily - Review about Wool Pea Coat from Racine, Wisconsin Dresslily "Same here. This company is bogus. I purchased what I thought was a wool pea coat white the picture was amazing . What I got? Was a jacket made if..." Read more Dresslily - Never Received My Order Dresslily "I Placed A Large Order With Dresslily and Never Received My Order! Also I spent Hours first doing all the Sharing and everything they have to earn points to reduce..." Read more Dresslily - Misleading product images Dresslily "I ordered from Dresslily last winter and was incredibly disappointed by the shirt I received. It looked VERY different from the image on the website. The hood was a completely..." Read more Dresslily - Dress Lily Make-shift *** from Scam artists in Beijing!!! Dresslily "I placed an order on November 6, 2014 for three items, the quality being extremely poor all three. However, what was gut-wrenching was that I purchased a dress which..." Read more Inline Tube - WASTE OF TIME and MONEY! DO NOT BUY FROM TINLINE LUBE... Inline Tube "DO NOT DO BUSINESS WITH THESE PEOPLE!! I cannot believe I spent JULY waiting around on inline tube .... took forever to get my body bushings and stuff from them,..." Read more Trupanion Pet Insurance - Misleading and Unhelpful Trupanion Pet Insurance "I had purchased a new puppy. Took him to the vet one day after taking possession of the dog for a full physical examination (as required by breeder contract). Received..." Read more MODO NYC - Design and Develop creative space by Jesse Keyes MODO NYC "We hired Jesse Keyes of Modo who designed and developed our fashion showroom in Chelsea, Manhattan. Super creative, expedited and economical, unreal. The space became both functional and aesthetically pleasing,..." Read more Prestige Flowers - What you buy is not what you get!! Prestige Flowers "I ordered a 100 rose bouquet for my nan's 96th birthday this june. Although the website was easy to use and the order was delivered on time, what i had..." Read more