DressLily Reviews

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I still havent got my stuff

It should have been here by now. I'm going to cancel it in my bank and say you are a fraud because you still havent delivered my stuff!!!!
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ID
#1796984 Review #1796984 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Dresslily Shipping Service
New Reviewer

DO NOT ORDER - SCAM

I ordered several things over $150 total worth of clothes! I did it because I have a wedding the 22nd of February... ordered over 2 weeks ago and my stuff still hasn't even "processed" yet they took the payment right away of course... I will be going threw the proper authorities as this is absolutely ridiculous!! It's also illegal!! I am pissed. Luckily I have the right connection so this will be resolved.
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ID
#1796467 Review #1796467 is a subjective opinion of poster.
Service
Dresslily Shipping Service
Cons
  • Long delay of shipment
  • Dishonesty that they do
  • Way they can shaft so many so quick
Loss
$150
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

I dont reccomend using this company.

This company is so bogus. I placed an order over six weeks ago and never was shipped and then I asked that my money be refunded. It's been well over two weeks and I've heard nothing from the company nor has my money been refunded they said that I would have it in my money or my wallet with our company I don't want my money with their company I want my money in my personal wallet where it belongs I would never order nothing from this company against their bogus fraud please do not use this company
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ID
#1795104 Review #1795104 is a subjective opinion of poster.
Service
Dresslily Shipping Service
Cons
  • Are a fraud
Loss
$79
Preferred solution
Full refund
New Reviewer

Order did not arrive

DressLily - Order did not arrive
Order never came phone number incorrect Sad email never came back at all
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ID
#1790233 Review #1790233 is a subjective opinion of poster.
Service
Dresslily Shipping Service
Pros
  • Attractive clothing at good prices
Cons
  • No response from customer service
Preferred solution
Full refund
New Reviewer

My husband ordered items before Christmas that were never sent out.

Not getting my items that should have been sent and no refund for them not coming.
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ID
#1788023 Review #1788023 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

DO NOT BUY FROM THIS COMPANY

Update by user Mar 08, 2020

dresslily made good and refunded my charges.

Original review posted by user Feb 07, 2020
Purchased an item in December 2019. Received item, too small and wrong color. Requested an exchange for a larger size and color. Returned the item as instructed. After three weeks, contacted dresslily and was told they did not receive the item. Contacted USPS and was told that the item was delivered. I have been trying to get a response from dresslily since January 2020, on the status of my exchange. As of this day, I still have not received any response from dresslilys customer service. Do not order anything from this company, you wont be happy.
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ID
#1785146 Review #1785146 is a subjective opinion of poster.
Product
Dresslily Jacket
Cons
  • No response from customer service
Loss
$50
Preferred solution
Deliver product or service ordered

Dont shop here.

I ordered $119 in clothes and waited several days for my order to be processed. When I tried to contact the company I got the run around. Including them saying some of my items weren't available. But wouldn't say which.
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ID
#1778699 Review #1778699 is a subjective opinion of poster.
Location
Enterprise, Alabama
Product
Dresslily Clothing

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Verified Reviewer
New Reviewer

Placed an order without changing new address

DressLily - Placed an order without changing new address
I received an email stating they will contact me within 48 hours. I placed the order on the 21 of January. No one has contacted me by email or cellphone
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ID
#1774028 Review #1774028 is a subjective opinion of poster.
Product
Dresslily Swimsuit
Pros
  • Cute clothes
Cons
  • Product not delivered and impossible to track with malware sent
Reason of review
Problem with delivery
Loss
$52
Preferred solution
Need improvement in contacting customers

Wrong size need to return or exchange

No response on phone or email
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ID
#1764525 Review #1764525 is a subjective opinion of poster.
Location
Fort Stockton, Texas
Pros
  • Non

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Verified Reviewer
New Reviewer

DON'T BUY HERE! BBB CAN'T EVEN VERIFY THEIR EXISTENCE!

Bought men's jacket online in OCT 2019 and verified sizing as they looked like a U.K. company, but also have addresses in California and China that can't be reached, or verified. ONE MONTH later the jacket arrives - wrong size (a UK-XL instead of US-XL). NO REFUND POLICY. Per their instructions, spent $30 in postage returning it to California for the correct size on NOV 25. Uploaded the shipping receipt as requested. UPDATE - As of JAN 6, 2020 - no product and no communication. Oh, there so-called Customer Service number only takes calls from new purchasers - slick, huh? Oh, well...live and learn. - Bruce
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ID
#1753259 Review #1753259 is a subjective opinion of poster.
Product
Dresslily Jacket
Pros
  • Apparent look of product
Cons
  • Never again
  • No returns for ill fitting garments
  • No response to questions they ignored them
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Purchase elsewhere

Sizes way off and returning is a joke
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ID
#1742071 Review #1742071 is a subjective opinion of poster.
Product
Dresslily Dress
Pros
  • Low prices
Reason of review
Return, Exchange or Cancellation Policy
Loss
$53
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Purchase elsewhere

The sizing is way off and the return process is ridiculous and not at all simple like it should be.
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ID
#1742064 Review #1742064 is a subjective opinion of poster.
Service
Dresslily Customer Care
Pros
  • I do like the clothes
Cons
  • These clothes do not fit adults
  • Returns policy and customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$53
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Received wrong order

They picked up and hung up right away is this company a scam or do they just send you random *** because I didnt order a hoodie I ordered a dress
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ID
#1728940 Review #1728940 is a subjective opinion of poster.
Product
Dresslily Hoodie
Pros
  • Prices and customer service
  • Regular discounts
  • Good products
Cons
  • Received wrong item
Reason of review
Problem with delivery
Loss
$16
Preferred solution
Deliver product or service ordered

To cancel an order

Started a chat. No one responded. Canceled the order and I get the “pissed customer review” which is completely uNprofessional. Cancel my order and I’ll be on my way from this horrible company. Otherwise I’ll cancel payment with my credit card
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ID
#1694937 Review #1694937 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

I think it is a scam bc my brother has ordered it a month ago or over a little about a month ago and it hasn’t arrived

honestly I’m like scared that my brothers credit card is being scammed by them it’s so weird bc he ordered it with stander shipping and it also say it’ll take 10-25 business days to ship or whatever but it’s been a month I find that very weird.
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ID
#1694054 Review #1694054 is a subjective opinion of poster.
Location
Stoney Creek, Ontario