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Return | DressLily review from Morganton, North Carolina

I can not get a order number to return a order that's to small you , I think you are arip off Co. and I want my credit I want to return tis pos.
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Review
#1570051 Review #1570051 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund
1.0
Details
m story goes like this: i've ordered at Dresslily and after 4 weeks not receiving anything i wondered was was going on. So i googled Dresslily and found out about this scam. Immediatly i called my credit institute and paypal to block the payment. papyal did not refund...
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2 comments
Anonymous
#1754033

Had the same problem stop using paypal for anything period paypa is just as bad as this china outfit operated in America this person is just a broker

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Review
#1569143 Review #1569143 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$90
Preferred solution
Full refund
Tags
  • Dresslily Review
  • Fake Company
  • China Clothes

Not yet received order | DressLily review from Cicero, Illinois

2.0
Details
No e recibido mi pedido quiero saber si ya me enviaron mi pedido
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Review
#1567805 Review #1567805 is a subjective opinion of poster.
Service
Dresslily Shipping Service
Reason of review
Order processing issue

Not a happy camper | DressLily review

1.0
Details
Not a happy camper - DressLily review
Last time i ordered on Dresslily the one tank top i ordered it said it was in stock when I ordered it after a month when I didn't receive it i called and they told me it wasn't in stock but as soon as it's back in stock again they will ship it. Another month passes and still nothing so i call again and this time they tell me they no longer sell this item. No one ever called me to notify me about this. I was very upset about this because they had me waiting for ever. No longer going to order from them again. And now I just checked they have it back in stock again when they told me they are no longer going to sell it anymore.
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Review
#1566964 Review #1566964 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$14
Preferred solution
Price reduction

Horrible | DressLily review

1.0
Details
It’s been over 5 weeks and I still haven’t received my item. The customer service was just so weird and wouldn’t answer if I will be getting my item anytime soon.
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Review
#1559901 Review #1559901 is a subjective opinion of poster.
Service
Dresslily Shipping Service
Reason of review
Order processing issue

Never recieved refund | DressLily review

I am unable to get in touch with anyone regarding my refund. I returned my items in May as instructed and have not heard anything since. Phone #s disconnected. Linda Barton
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Review
#1557647 Review #1557647 is a subjective opinion of poster.
Service
Dresslily Customer Care
Cons
  • Fact
Reason of review
Return, Exchange or Cancellation Policy
Loss
$50
Preferred solution
Full refund
placed an order, waited 3 months and never heard a word from this company. Worst customer service ever. All inquiries were conducted by service ticket, so impersonal. They never initiated any communication regarding the fact that they were never going to fill the order.
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1 comment
Anonymous
#1699199

Dear Customer, We are sorry things have taken longer than expected. Please note that all our items have varying processing times that are clearly marked on the product page.

The total time it will take to receive your item is the processing time plus the shipping time. Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. Many thanks, DressLily Customer Support Team

Review
#1548765 Review #1548765 is a subjective opinion of poster.
Service
Dresslily Shipping Service
Reason of review
Order processing issue

Wonderful all around | DressLily review

4.5
Details
DressLily is a wonderful site. I've ordered so many items from them and love almost everything. The few items I've had to return due to improper sizing on my part have been easily exchanged or credited to my account. They have a huge selection and awesome customer service. Highly recommend.
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Review
#1544349 Review #1544349 is a subjective opinion of poster.
Service
Dresslily Customer Care
Reason of review
Good customer service
Ordered 3 swimsuits. I read the foreign sizing descriptions and picked out a size that matched my measurements. All three suits were too tight. A "10" in U.S. is usually a bit large for me. These were all too small. They offered only a $28 credit on a $56 purchase....
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1 comment
Anonymous
#1692016

Dear Customer, We regret to hear that you are having sizing issues. Our products are quality checked before being sent out to our customers.

We strive to give our customers the best quality at the lowest prices. On all our DressLily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Would you mind messaging us your VALID order number?

We will offer you a solution via the ticket center. We look forward to your reply, DressLily Customer Support Team

Review
#1541349 Review #1541349 is a subjective opinion of poster.
Product
Dresslily Swimsuit
Reason of review
Not as described/ advertised

Amo a loja, tudo em ótima qualidade! | DressLily review

5.0
Details
Já comprei diversas vezes na dresslily, desde roupas a utensílios domésticos, e tudo sempre chegou de forma muito rápida (mesmo meu país tendo alguns problemas de processamento de correios) na média de 1 mês sempre chega meus pedidos, sempre com a qualidade excelente! A equipe também tem um bom atendimento, um produto que comprei ficou fora de estoque e eles entraram em contato para resolver, e saber o que gostaria de fazer (esperar para voltar o estoque, ou escolher outro produto) e assim foi feito e enviado. Continuarei sempre comprando A++++
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Review
#1540384 Review #1540384 is a subjective opinion of poster.
Product
Dresslily Clothing
Pros
  • Service
  • Speed of delivery
  • Waittng for product to arrive
Reason of review
Good customer service
Tags
  • Good Prices
  • Good