DressLily
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DressLily Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DressLily has 1.9 star rating based on 1803 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Clothes, Good pricing, Product is cute.
Cons: Horrible customer service, Customer service, I never received the items.Recent recommendations regarding this business are as follows: "Do not use dresslily they'll rob you", "Make sure you get an email for your order because I didn't.", "Just look on Amazon do not buy from this place", "Don't do it !", "DONT BUY FROM HERE".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DressLily has 1.9 star rating based on 1803 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Clothes, Good pricing, Product is cute.
Cons: Horrible customer service, Customer service, I never received the items.Recent recommendations regarding this business are as follows: "Do not use dresslily they'll rob you", "Make sure you get an email for your order because I didn't.", "Just look on Amazon do not buy from this place", "Don't do it !", "DONT BUY FROM HERE".
Most users ask DressLily for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top DressLily Reviews
"I had a defective product delivered and they immediately said they will send a new one."
The buttons of one of the sweaters I ordered came in defective. The buttons fell off before I even wore it. But when I called customer service they were very...
"Have not received items"
No items no customer service can't contact I just want my stuff or my money back this is pathetic why do difficult User's recommendation: Do not use dresslily...
Have not received items
Preferred solution: Deliver product or service ordered
User's recommendation: Do not use dresslily they'll rob you
Dress Lily.com
I used my credit card to pay for 4 dresses at dresslily.com .The email said I would get a
tracking # for my items, it has been three weeks,no
tracking # and no dresses, I call the customer
service number and some girl with broken English
answered and started making up dates when my dresses
were shipped. well I knew then it was a scam and my
money was gone and no dresses.so I say to you don't shop
here at dress lily because you will not get your products that you
ordered and when you call them its really bad.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unreceived ordered items
I've ordered from this place a few times and it's always come in super late but this time I ordered a coat for myself it got all the way to my town and then I got the update after calling and messaging and doing all the work I needed to do that it was returned. For no reason might I add other than they said the number wasn't correct but yet all of my other stuff has been delivered to my home now when I'm trying to contact this company to get my money back since they took my coat back after sending it all the way here I can't contact anybody therefore I can't get my money back. Just look on Amazon don't buy from this place
- That can be found elsewhere
- Now that i know
- Cute stuff
Preferred solution: Full refund
User's recommendation: Just look on Amazon do not buy from this place
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return & Refund
- Dress was not the right material highly priced
Preferred solution: Full refund
Albuquerque, New Mexico
I ordered a pair of boo boots and got an email like 2 days after saying they were delivered. I know they're coming from China like everything else now so it's impossible they could get here that soo
User's recommendation: Make sure you get an email for your order because I didn't.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have received my product
Preferred solution: Deliver product or service ordered
Order error
Preferred solution: The correct top
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order error, and customer service
Preferred solution: The right size and a price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I am unsatisfied with customer service
- Good prices
- Horrible returns system
Preferred solution: Full refund
User's recommendation: DONT BUY FROM HERE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Oxon Hill, Maryland
I haven’t received my product
Durham, North Carolina
About my refund
User's recommendation: Don't do it !!!!!
Charlotte, North Carolina
You can NEVER talk to a customer service person everything is online.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order disappeared
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
All emails have been ignored and customer service keeps saying I'll be contacted so I guess I'll wait again & see what happens.
- Products are really good when you actually receive them
- Customer service and delivery has been awful
Preferred solution: Deliver product or service ordered
User's recommendation: Keep checking your tracking number because my package is just completely lost and Noone knows where it is.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I had a defective product delivered and they immediately said they will send a new one.
Preferred solution: Replacement
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What a joke this site is. They took my payment first and then asked for address verification so I took a picture of a bill and blanked out the account #.
They did not accept the verification. I cancelled the order after speaking with an agent that continuously claimed she was in Washington DC.
until she relented she was in China. I will never use this Chicom company again.
How did you find the phone number? I can't find it anywhere.
dont use cc for website use a dc
Actually it's better to use a credit card. You're more likely to get your money back in a dispute or if there are fraudulent charges.
That's why the news always says to use credit cards when paying for gas at the pump, in case your card is skimmed. You have more protections.
My daughter is having the same problem however her credit card reversed the charges. It appeared, by the label over label, the dresses were drop shipped to Staten Island, NY and California.
New label applied and then shipped to her Florida address. As directed, she emailed customer service and after waiting a few days with no response, she sent the dresses, certified with a tracking number-USPS, to Staten Island, NY and the post office documents the delivery.
No e mail from Dresslily has addressed the the items return.
No reason to file a complaint with the BBB as Dresslily is not a registered company and they do not respond to legitimate complaints. Check with your credit card company to see if they can provide help by you contesting the charge(s).
I just saw there is nothing on order from my I paid you for every thingI am running out of patientence with you people I want my oorders
you said you called, do you have a number? I have searched everywhere and can't find a number. will you share it please?
I ordered a dress.....I will not again....I paid highest shipping....3 to 5 days.....still no dress. Ordered approximately 3 weeks ago......not happy
I agree! Ordered two wigs & only received one, in a box labeled "2 wigs"! Then found it IMPOSSIBLE to contact company (which is in China).
There is nothing anonyous about me my name is Francell and I ordered a wig about 3 weeks ago and not one word about when I will receive it. All I have to say that god see all and what go's around , comes around. Watch your back dresslily.com