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  • Customers like
    • Terrible total scam 26
    • Never again will i purchase from them 26
    • Un happy 24
  • Customers don't like
    • Horrible customer service 96
    • Never received item 79
    • Stole money 69

This is a company that you don't ever want to deal with. They have no real customer service number to call, and when you do call it,it is a bunch of people faking to be customer service and they are a scam as well. if you ask for a number then they give you another business's number. Stay clear of this company for they will just cause you a bunch of grief, you are stuck with a product that you have no way of possibly returning.This company looks legit on the website and then when you recieve your order you have no way at all to return it at... Read more

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I ordered many items and have tried numerous times to contact someone through emails on how to return the items I ordered since they are cheaply made and do not fit well. They responded, but not to the requests I made, which were, "Please send an address to return items, and please send me a telephone # to contact you". Poor quality merchandise and horrible customer service! I found a telephone number for Dress Lily online, but I called the number several times and left messages and my telephone number and no-one ever called me back. Can... Read more

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I never received my package from them even though I have a 24 hour door person. After explaining that to them and asking them to call me instead of using the ticket system, they copied and pasted their previous response. I'm canceling my payment for them. Worst online purchase ever. Add comment

Style my money no product no refund no call back no reply to e mails. Add comment

  • From mobile
  • Dresslily
  • 2 days ago
  • #840286

Hi I brought two items $14.73 and you charged me twice please put my money back to my bank account. Add comment

  • From mobile
  • Dresslily
  • 2 days ago
  • #840087

I ordered a wig in march and I still haven't received it and they took the money our of my account. I have no way of getting in touch with this company I will not order from them again and will advise others not to order from this company. I'm really upset they took my money. Add comment

To start it took a month to get here. When it did come it was not like the picture. The material was so cheep you could see right through it! I ordered a 2X, I normally order a 1X. I could not even get one leg in and the top was no better. Just made all wrong. I will never order a thing from DressLily. A real disappointment. I can't believe they are in business. It was going to be a present for my daughter that lives miles away. I did not know that it was going to be drop shipped from China. It came the day after her party. Their return policy... Read more

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Dresslily - Review in Footwear and Clothing category from Lafayette, Louisiana
1 of 2

My daughter ordered a dress from dress lily and the first picture is of what they "were advertising" and the second picture is what we received!! You'd have to be a blind monkey not to be able to see the difference!!' The dress looks like ***!!! they didn't even notify us that the initial dress we wanted was sold out, yet still listed on the site!! Then it took an act of congress to get them to exchange dresses!! Let alone refund the difference!! And then THIS shows up, REALLY!!! I will get a refund for the trash!!! And now we have to find an... Read more

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I am already in record as never having received my product charged to the tune of 21.57 on 3/13/16. I contacted Master Card and just received a message from DressLilly saying that my refund has been successfully credited to my D wallet. It looks like their D wallets are on-line credit accounts where you need to apply what they owe you to s different purchase. Unbelievable. Add comment

Dress Lily is nothing more than an EXTREMELY low quality, chinese knock off company. They use pictures from other magazines to sell their very inferior clothing. Your items will look NOTHING like the picture and they are a total scam rip off company. If I send their crappy clothes back to China, they will give me in store credit for more crappy clothes. I want full refund. You scammed the wrong buyer! Missing buttons, holes in the sweater, strings everywhere, pockets not attached all the way inside coats, products look NOTHING like the images... Read more

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